Transparency data
Complaints about DWP: financial year 2023 to 2024
The number of complaints about the Department for Work and Pensions (DWP) from 1 April 2023 to 31 March 2024.
Applies to England, Scotland and Wales
Documents
Details
This publication records the number of complaints received:
- by DWP
- about DWP by the Independent Case Examiner (ICE)
Published 16 August 2023
Last updated 14 February 2024 + show all updates
Last updated 14 February 2024 + show all updates
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Added complaints data for period 1 April to 31 December 2023.
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Added Complaints data about DWP: financial year 2023 to 2024 for period 1 April to 30 September 2023.
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The complaints data for April 2023 to 30 June 2023 has been revised as follows. Number of DWP complaints received: 6115 (instead of 6,105). Number of DWP complaints received by the Independent Case Examiner (ICE): 1351 (instead of 1,398). Number of DWP complaints accepted for investigation by ICE: 372 (instead of 398).
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First published.