Transparency data

Complaints about DWP: financial year 2023 to 2024

The number of complaints about the Department for Work and Pensions (DWP) from 1 April 2023 to 31 March 2024.

• From: Department for Work and Pensions
• Published: 16 August 2023
• Last updated: 29 April 2024
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  1. 29 April 2024

     Numbers of complaints and ICE complaints recorded between 1 April 2023 and 31 March 2024 added.

  2. 14 February 2024

     Added complaints data for period 1 April to 31 December 2023.

  3. 15 November 2023

     Added Complaints data about DWP: financial year 2023 to 2024 for period 1 April to 30 September 2023.

  4. 30 October 2023

     The complaints data for April 2023 to 30 June 2023 has been revised as follows. Number of DWP complaints received: 6115 (instead of 6,105). Number of DWP complaints received by the Independent Case Examiner (ICE): 1351 (instead of 1,398). Number of DWP complaints accepted for investigation by ICE: 372 (instead of 398).

  5. 16 August 2023

     First published.

Applies to England, Scotland and Wales

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Complaints about DWP: financial year 2023 to 2024

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This publication records the number of complaints received:

• by DWP
• about DWP by the Independent Case Examiner (ICE)