Transparency data
Complaints about DWP: financial year 2023 to 2024
Updated 29 April 2024
Applies to England, Scotland and Wales
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This publication is available at https://www.gov.uk/government/publications/complaints-about-dwp-financial-year-2023-to-2024/complaints-about-dwp-financial-year-2023-to-2024
DWP operates a single tier complaints process.
Number of complaints recorded by DWP businesses from 1 April 2023
| 1 Apr 2023 to 30 Jun 2023 | 1 Apr 2023 to 30 Sep 2023 | 1 Apr 2023 to 31 Dec 2023 | 1 Apr 2023 to 31 Mar 2024 | |
|---|---|---|---|---|
| Total number of recorded complaints | 6,115 | 11,905 | 17,494 | 23,748 |
Number of complaints recorded by the Independent Case Examiner’s (ICE) Office from 1 April 2023
| 1 Apr 2023 to 30 Jun 2023 | 1 Apr 2023 to 30 Sep 2023 | 1 Apr 2023 to 31 Dec 2023 | 1 Apr 2023 to 31 Mar 2024 | |
|---|---|---|---|---|
| Number of DWP complaints received | 1,351 | 2,719 | 4,166 | 5,634 |
| Number of DWP complaints accepted for investigation | 372 | 812 | 1,257 | 1,756 |