Transparency data
Complaints about DWP: financial year 2020 to 2021
The number of complaints about the Department for Work and Pensions (DWP) from 1 April 2020 to 31 March 2021.
Applies to England, Scotland and Wales
Documents
Details
This publication records the number of complaints received:
- by the DWP
- about DWP by the Independent Case Examiner (ICE)
Published 24 September 2020
Last updated 3 June 2021 + show all updates
Last updated 3 June 2021 + show all updates
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Added complaints data for April 2020 to March 2021.
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Added complaints data for 1 April to 31 December 2020.
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Corrected data for DWP complaints recorded between 1 Apr 2020 to 30 Sep 2020.
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Added complaints recorded between 1 April 2020 and 30 September 2020 by DWP businesses and the ICE office.
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First published.