DWP Complaints Statistics to September 2025
First bulletin in a quarterly series of Official Statistics including complaints received, closed and upheld by each business area, and categorisation of the root cause and customer experience drivers. This replaces the existing DWP Transparency statistics.
Documents
Details
This is the first report in a quarterly series of Official Statistics including DWP complaints received, closed and upheld by each business area, and categorisation of the reason for complaint. This replaces the existing DWP Transparency statistics.
Changes in this release
This is a new statistical series, developed in line with the Statistical Work Programme and with approval from the Chief Statistician.
Expected changes in future releases
As these are Official Statistics in Development there may be changes in future releases. Any changes will be communicated and developed through the Statistical Work Programme.
Feedback and queries
We are happy to receive feedback or queries by email to: complaints.statistics@dwp.gov.uk. We are only able to reply to questions about the statistics.