Guidance

DWP Complaints statistics: background information and methodology

Information about the DWP complaints statistics methodology including the purpose, source, definitions and limitations of the statistics covered.

• From: Department for Work and Pensions
• Published: 16 December 2025

Documents

DWP Complaints statistics: background information and methodology

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This background quality and methodology report gives an explanation of the DWP Complaints Statistics including the aims, quality and methodology used to compile the data used in the statistics.

Published 16 December 2025