Guidance

DWP Complaints statistics: background information and methodology

Information about the DWP complaints statistics methodology including the purpose, source, definitions and limitations of the statistics covered.

• From: Department for Work and Pensions
• Published: 16 December 2025

Documents

DWP Complaints statistics: background information and methodology

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This background quality and methodology report gives an explanation of the DWP Complaints Statistics including the aims, quality and methodology used to compile the data used in the statistics.