Collection

Communications and customer insight research

• From: Department for Work and Pensions
• Published: 18 October 2013
• Last updated: 2 March 2017, see all updates

This collection brings together all documents relating to DWP communications and customer insight research.

Research helps the department in its development and effective implementation of policies, processes, services and communications.

Communications research is commissioned by DWP Communications Directorate and contributes to the development and evaluation of communications activity.

Customer insight research is commissioned or undertaken by DWP Customer Insight Division (Strategy Directorate) to influence and inform the development, design and continuous improvement of DWP’s customer policies, processes, services and communications.

The department also publishes research reports on social issues related to DWP benefits and services.

2017 publications

1. New State Pension direct mail trial evaluation

   • 2 March 2017
   • Research and analysis

2016 publications

1. Pensions portfolio: new State Pension communications tracking research, July 2014 to April 2016

   • 2 November 2016
   • Research and analysis

2014 publications

1. Housing costs for tenants in social housing

   • 18 December 2014
   • Research and analysis

2. Pensions portfolio: automatic enrolment communications tracking research, June 2014

   • 11 December 2014
   • Research and analysis

3. Pensions portfolio: automatic enrolment communications tracking research, March 2014

   • 19 August 2014
   • Research and analysis

4. Pensions portfolio: automatic enrolment communications tracking research, November 2013

   • 12 March 2014
   • Research and analysis

2013 publications

1. Pensions portfolio: communications tracking research, July 2013

   • 18 October 2013
   • Research and analysis

2. Pensions portfolio: communications tracking research, March 2013

   • 12 July 2013
   • Research and analysis

3. Pensions portfolio: communications tracking research, November 2012

   • 30 May 2013
   • Research and analysis

4. Pensions portfolio: communications tracking research, March 2012

   • 29 April 2013
   • Research and analysis

2012 publications

1. Social justice communications: feedback from advisers and intermediaries

   • 29 November 2012
   • Research and analysis

2. Pensions automatic enrolment information materials research

   • 27 April 2012
   • Research and analysis

3. Pensions and later life: communications research October 2011

   • 28 March 2012
   • Research and analysis

2011 publications

1. Pensions and later life: communications research March 2011

   • 8 December 2011
   • Research and analysis

2. Targeting Benefit Fraud: tracking research February 2011

   • 8 December 2011
   • Research and analysis

3. Pensions and later life: communications research October 2010

   • 8 September 2011
   • Research and analysis

4. Extending working life tracking research: wave 1

   • 12 August 2011
   • Research and analysis

5. Pensions automatic enrolment: information for workers qualitative research

   • 13 July 2011
   • Research and analysis

6. Attitudes of GPs, managers and the public to health and work

   • 7 June 2011
   • Research and analysis

7. Social Fund alignment payments (crisis loans) research

   • 31 March 2011
   • Research and analysis

8. Social Fund community care grants research

   • 31 March 2011
   • Research and analysis

9. Beliefs about work

   • 29 March 2011
   • Research and analysis

Document information

Published: 18 October 2013

Updated: 2 March 2017

+ full page history

1. 2 March 2017 Added 'New State Pension direct mail trial evaluation' to 2017 publications.
2. 2 November 2016 Added 'Pensions portfolio: new State Pension communications tracking research, July to April 2016'.
3. 18 December 2014 Published communications research about housing costs for tenants in social housing.
4. 31 October 2014 Added Pensions portfolio: automatic enrolment communications tracking research, June 2014
5. 19 August 2014 Added Pensions portfolio: automatic enrolment communications tracking research, March 2014
6. 12 March 2014 Published 'Pensions portfolio: automatic enrolment communications tracking research, November 2013'.
7. 18 October 2013 First published.

From: Department for Work and Pensions