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Collection

Communications and customer insight research

This collection brings together all documents relating to DWP communications and customer insight research.

Updates to this page

From:
Department for Work and Pensions
Published:
18 October 2013
Last updated:
18 September 2023
Show all updates

  1. Added latest findings from a survey of participating employers of the Disability Confident Scheme.

  2. Added 'Disability Confident: survey of participating employers' to 2018 publications.

  3. Added 'New State Pension direct mail trial evaluation' to 2017 publications.

  4. Added 'Pensions portfolio: new State Pension communications tracking research, July to April 2016'.

  5. Published communications research about housing costs for tenants in social housing.

  6. Added Pensions portfolio: automatic enrolment communications tracking research, June 2014

  7. Added Pensions portfolio: automatic enrolment communications tracking research, March 2014

  8. Published 'Pensions portfolio: automatic enrolment communications tracking research, November 2013'.

  9. First published.

Research helps the department in its development and effective implementation of policies, processes, services and communications.

Communications research is commissioned by DWP Communications Directorate and contributes to the development and evaluation of communications activity.

Customer insight research is commissioned or undertaken by DWP Customer Insight Division (Strategy Directorate) to influence and inform the development, design and continuous improvement of DWP’s customer policies, processes, services and communications.

The department also publishes research reports on social issues related to DWP benefits and services.

2022 publications

2018 publications

2017 publications

2016 publications

2014 publications

2013 publications

2012 publications

2011 publications

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