Research and analysis

Housing costs for tenants in social housing

Research about communications with social housing tenants affected by the removal of the spare room subsidy.


Changes to housing benefit rules from April 2013 mean that the amount claimants in social housing receive is now based on the number of people in their household. If they have more bedrooms than the rules say they need, then their housing benefit will be reduced. People who rent from private landlords already get Housing Benefit in this way, and this makes it fair for everyone.

The research evaluates communications on raising awareness of the practical ways in which claimants could meet any shortfall in their rent. It seeks to establish if affected claimants:

  • are aware of the options that may be available to help them manage the changes in their finances
  • know how to find information about these options
  • have considered any of these options