Italy
Getting help
The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.
Emergency services in Italy
If you need to contact the emergency services, call these numbers:
Ambulance: 118
Fire: 115
Police: 112
You can also download the 112 Where Are U app, the official European emergency number app. It is only available in some parts of Italy.
Contact your travel provider and insurer
Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.
Refunds and changes to travel
For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.
Find out more about changing or cancelling travel plans, including:
- where to get advice if you are in a dispute with a provider
- how to access previous versions of travel advice to support a claim
Support from FCDO
FCDO has guidance on staying safe and what to do if you need help or support abroad, including:
- finding English-speaking lawyers, funeral directors and translators and interpreters in Italy
- dealing with a death in Italy
- being arrested in Italy
- getting help if you’re a victim of crime
- what to do if you’re in hospital
- if you are affected by a crisis, such as a terrorist attack
Find more support for British nationals abroad.
Contacting FCDO
Follow and contact FCDO travel on Twitter, Facebook and Instagram. You can also sign up to get email notifications when this travel advice is updated.
Help abroad in an emergency
If you are abroad and you need emergency help from the UK government, contact the nearest British embassy, consulate or high commission.
You can also contact FCDO online.
FCDO in London
You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.
Telephone: 020 7008 5000 (24 hours)
Risk information for British companies
The Overseas Business Risk service offers information and advice for British companies operating overseas on how to manage political, economic, and business security-related risks.