Attendance Allowance

Report a change in circumstances

If your circumstances change, the amount you get from Attendance Allowance may go up or down.

You must contact the Attendance Allowance helpline straight away if:

the level of help you need or your condition changes - you’ll need to provide details like if the amount of times you need help each day has changed
you go into hospital or a care home - you’ll need to provide the address, the dates you’ve been there for, and how your stay is paid for
a medical professional has said you might have 12 months or less to live (you could get Attendance Allowance at a higher rate under ‘special rules for end of life’)
you plan to leave the country for more than 4 weeks
you go into prison
you change your name, address or bank details
you want to stop receiving your benefit
your doctor’s details change
your immigration status changes, if you’re not a British citizen

If you go into a care home for more than 4 weeks, you’ll also need to report if:

there’s a change to the way your care home fees are funded (for example, you start or stop getting funding from the NHS or local council)
you were staying in the care home temporarily and you become a permanent resident
you move to another care home
you go into hospital

You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances.

Attendance Allowance helpline
Telephone: 0800 731 0122
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

You may have to repay the money if you: