Attendance Allowance

4. How to claim

Use the attendance allowance claim form to apply by post. The form comes with notes telling you how to fill it in.

Send the completed form to:

Attendance Allowance Unit
Mail Handling Site A
Wolverhampton
WV98 2AD

You can also get a copy of the form from the Attendance Allowance helpline.

Attendance Allowance helpline
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday, 8am to 6pm
Find out about call charges

If you need help with applying

Next Generation Text (NGT) relay service
Dial: 18001 then 0345 605 6055
Monday to Friday, 8am to 6pm
Find out about call charges

Find out more about the NGT service.

British Sign Language (BSL) video relay service

To use this you must:

Monday to Friday, 8am to 6pm

Alternative formats

Call the Attendance Allowance helpline to ask for alternative formats, such as braille, large print or audio CD.

Backdating your claim

Attendance Allowance can be backdated to the date of your claim. This is usually the date your form is received or the date you call the enquiry line (if you then return the claim pack within 6 weeks).

If you’re terminally ill (‘special rules’)

There are ‘special rules’ so you get Attendance Allowance more quickly if you’re not expected to live more than 6 months. You must:

  • complete an Attendance Allowance form
  • ask a doctor or other healthcare professional for form DS1500 - they’ll either fill it in and give the form to you or send it directly to DWP

You can do this on behalf of someone else without their permission. The letter about the money awarded won’t mention ‘special rules’.

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for mandatory reconsideration.

Complaints

You can complain to the Department for Work and Pensions (DWP) if you’re unhappy with the service you’ve received.