Attendance Allowance

4. How to claim

Use form AA1A to apply for Attendance Allowance by post.

The form comes with notes telling you how to fill it in and where to send it.

You can also get a copy of the form from the Attendance Allowance helpline.

Attendance Allowance helpline
Telephone: 0345 605 6055
Textphone: 0345 604 5312
Monday to Friday, 8am to 6pm
Find out about call charges

If you need help with applying

Next Generation Text (NGT) relay service
Dial: 18001 then 0345 605 6055 Monday to Friday, 8am to 6pm
Find out about call charges

Find out more about the NGT service

British Sign Language (BSL) video relay service

To use this you must:

Monday to Friday, 8am to 6pm

Alternative formats

Call the Attendance Allowance helpline to ask for alternative formats, such as braille, large print or audio CD.

What you need to know

Attendance Allowance can be backdated to the date of your claim. This is usually the date your form is received or the date you call the enquiry line (if you return the claim pack within 6 weeks).

You might need an assessment to complete your application.

Attendance Allowance does not cover mobility needs.

Special rules - if you’re terminally ill

There are ‘special rules’ so you get Attendance Allowance more quickly if you’re not expected to live more than 6 months. You must:

  • complete an Attendance Allowance form
  • ask a doctor or other healthcare professional for form DS1500 - they’ll either fill it in and give the form to you or send it directly to DWP

You can do this on behalf of someone else without their permission. The letter about the money awarded won’t mention ‘special rules’.

Appeal a decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.

Complaints

You can complain to the Department for Work and Pensions (DWP) if you’re unhappy with the service you’ve received.