4. How to claim

Use form AA1A to apply for Attendance Allowance by post.

The form comes with notes telling you how to fill it in and where to send it.

You can also get claim packs from the Attendance Allowance helpline.

Attendance Allowance helpline
Telephone: 0345 605 6055
Textphone: 0845 604 5312
Monday to Friday, 8am to 6pm
Find out about call charges

What you need to know

Attendance Allowance can be backdated to the date of your claim. This is usually the date your form is received or the date you call the enquiry line (if you return the claim pack within 6 weeks).

It usually takes 40 working days to deal with your claim. It can be quicker if you’re terminally ill.

You might need a medical assessment to complete your application.

Special rules - if you’re terminally ill

There are ‘special rules’ so you get Attendance Allowance more quickly if you’re not expected to live more than 6 months. You must:

  • complete an Attendance Allowance form
  • include a DS1500 medical condition report or send it soon after - these are free and you can only get them from a doctor, specialist or consultant

You can do this on behalf of someone else without their permission. The letter about the money awarded won’t mention ‘special rules’.

Appeal a decision

You can appeal a decision about your Attendance Allowance if you’re unhappy with it.

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