How to claim
Use the Attendance Allowance claim form to apply by post. The form comes with notes telling you how to fill it in.
Send the completed form to:
Attendance Allowance Unit
Mail Handling Site A
Call the Attendance Allowance helpline to ask for:
- a copy of the form
- alternative formats, such as braille, large print or audio CD.
Attendance Allowance helpline
Telephone: 0800 731 0122
Textphone: 0800 731 0317
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8am to 6pm
Find out about call charges
If you’re deaf and use British Sign Language (BSL) you may be able to use the video relay service.
Backdating your claim
Attendance Allowance can be backdated to the date of your claim. This is usually the date your form is received or the date you call the enquiry line (if you then return the claim pack within 6 weeks).
If you’re terminally ill (‘special rules’)
There are ‘special rules’ so you get Attendance Allowance more quickly if you’re not expected to live more than 6 months. You must:
- complete an Attendance Allowance form
- ask a doctor or other healthcare professional for form DS1500 - they’ll either fill it in and give the form to you or send it directly to DWP
You can do this on behalf of someone else without their permission. The letter about the money awarded will not mention ‘special rules’.
If you disagree with a decision
You can challenge a decision about your claim. This is called asking for mandatory reconsideration.
You can complain to the Department for Work and Pensions (DWP) if you’re unhappy with the service you’ve received.