The Warm Front Scheme ended on 19 January 2013.

Help reducing your energy costs

Check what money and other help you can get to reduce your energy costs.

Contact the Energy Saving Advice Service to find out about support available for improving the energy efficiency of your home or business.

Energy Saving Advice Service (ESAS)
0300 123 1234

Problems with Warm Front equipment

Contact the Warm Front Care and Repair team if you have problems with a heating system installed by Warm Front that is still covered by the aftercare service.

Warm Front Care and Repair
0800 408 1437
Open 24 hours a day, 7 days a week
Find out about call charges

Contact Carillion Energy Services if you’ve got a general problem with your Warm Front equipment, or if the system’s aftercare contract has expired.

Carillion Energy Services
Telephone: 0800 316 6011
Minicom: 0800 072 0156
Fax: 0191 247 3801
Monday to Friday, 9am to 5pm
Find out about call charges

Carillion Energy Services
Customer Management Team
Freepost NEA 12054
Newcastle Upon Tyne

Complaints about Warm Front

First, complain to Carillion Energy Services. If you’re not happy with their response, contact the Department of Energy and Climate Change by emailing correspondence@decc.gsi.gov.uk.