Bus passenger experience

Improving the passenger experience on buses.

Guidance and regulation

  1. Anti-social behaviour on public transport: safety measures
  2. How to administer England National Concessionary Travel Scheme smart permits
  3. Building better bus services: multi-operator ticketing
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News and communications

  1. Roll-out of smart ticketing will improve bus, rail and tram journeys for millions
  2. Four ways to ensure the bus industry meets passengers’ needs
  3. Launch of Passenger Focus bus passenger survey results 2013 to 2014
  4. Bus and coach passenger rights
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Research and statistics

  1. Bus elasticities and diversion factors
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Policy papers and consultations

  1. Bus Services Act 2017: accessible information
  2. Bus Services Act 2017: bus open data
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Transparency and freedom of information releases

  1. Proportion of bus services running on time
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