Bus passenger experience

Improving the passenger experience on buses.

Guidance and regulation

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News and communications

  1. Roll-out of smart ticketing will improve bus, rail and tram journeys for millions
  2. Four ways to ensure the bus industry meets passengers’ needs
  3. Launch of Passenger Focus bus passenger survey results 2013 to 2014
  4. Bus and coach passenger rights
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Research and statistics

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Policy and engagement

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Transparency

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