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Research undertaken with representatives of race, disability and gender groups so HMRC can better understand customer needs.
A review of the literature and the experience of other tax administrations to assess the value of top down methods for estimating the UK direct tax gap
Research into customer views on claiming tax credits and Child Benefit including income limits and eligibility.
Research on risk factors for claimant error in the tax credits renewals process, using 2009 panel study results.
Research on customer experience of tax credits renewals using results of the 2009 panel study of tax credits and Child Benefit customers.
Research into why some households who are eligible for tax credits do not make a claim.
Research into financial support claimants received from tax credits at the start of the economic downturn, using 2009 panel study results.
Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.
Research into customers' experience of claiming the childcare element of Working Tax Credit, using 2009 panel study results.
Research into the benefits of rewriting the Income Tax legislation.
Research into large businesses' customer experience of HMRC.
Research into the Child Trust Fund and its delivery.
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
All material relating to the OTS review of tax reliefs, allowances and exemptions, for businesses and individuals.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Research into how people who receive tax credits inform HM Revenue and Customs of their income, work and hours.
Research to see if customers know when to report changes in relationships, specifically regarding new relationships.
Research into European migrant workers understanding and experience of the tax credit system.
Research into the experiences of the Chinese and Indian populations when claiming tax credits.
Research into the Black, Asian and Minority Ethnic communities experiences with HMRC services.
Research on European migrant workers understanding and experience of claiming tax credits.
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