Research and analysis

Pensioners: finding the best way to notify under and overpayments of tax

Research on understanding the best way to tell pensioners that the tax on their pensions may not be right.


Communicating pensions tax

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


Research report containing a quantitative study on how best to communicate underpayments and overpayments of tax to pensioners.

Published 31 January 2012