If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Research report testing the clarity and simplicity of the communications issued to Pension Credit recipients. It also attempts to identify any key areas for further improvement and plan for any increases in call centre demand.