Research and analysis

HMRC customer feedback: race, disability and gender groups

Research undertaken with representatives of race, disability and gender groups so HMRC can better understand customer needs.

Document

Understanding HMRC customers: feedback from representatives of race, disability and gender groups

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Detail

This research report presents findings on feedback for HM Revenue and Customs’ (HMRC’s) services from stakeholder organisations and bodies representing BAME (Black, Asian and Minority Ethnic) customers, recent migrants, disability and gender groups.