Research and analysis

HMRC customer feedback: race, disability and gender groups

Research undertaken with representatives of race, disability and gender groups so HMRC can better understand customer needs.

• From: HM Revenue & Customs
• Published: 16 November 2011

Documents

Understanding HMRC customers: feedback from representatives of race, disability and gender groups

Ref: HMRC Research Report 155

PDF, 173 KB, 40 pages

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Details

This research report presents findings on feedback for HM Revenue and Customs’ (HMRC’s) services from stakeholder organisations and bodies representing BAME (Black, Asian and Minority Ethnic) customers, recent migrants, disability and gender groups.

Published 16 November 2011