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Report on improving Personal tax customers' experience of dealing with HM Revenue and Customs.
Research on customers experience of using HM Revenue and Customs (HMRC) contact centres.
Research on how HM Revenue and Customs can identify, define and describe affluent customers.
Research evaluating email and online self-service educational materials available for small and medium enterprises.
Research on how to use business education so that small and medium enterprises can meet their tax obligations.
Research on how HM Revenue and Customs can encourage voluntary compliance amongst small businesses.
Research into the new Rules Based Service (RBS) childcare process.
Research on pensioners who don't pay for tax advice to improve services and customer experience.
Following routine quality assurance and checking procedures, Trade statistics has identified some errors where traders had declared incorrectly in a commodity code or country.
Research on the testing of prototypes of the SA150, SA101, SA102 and SA103 guidance notes.
Research on the customer testing of the Self Assessment notice to file (SA316) to help reduce costs for HMRC and improve customer experience.
Introduction, commentary and tables 3.1 to 3.10 for personal incomes statistics.
Research into effects of price differentials at UK airports.
Responses to questions received from stakeholders on research into modelling the effects of price differentials at UK airports.
Research into helping HM Revenue and Customs understand why some customers don’t file their Self Assessment return.
Research to explore the impact of Capital Gains pilot letters on customer behaviour.
Research exploring the impact of Capital Gains Tax pre-pilot letters on customer behaviour.
Research on the main Capital Gains Tax pilot to test customer understanding of onlne and written communications.
Research into finding which small and medium enterprises need help from HMRC.
Research to help HMRC understand and reduce the amount of businesses operating in the hidden economy.
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