If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Research report on the effectiveness of the guidance issued by HM Revenue and Customs in 2008 to Self Assessment customers who may have needed help or reassurance with filing online for the first time.