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Consumer rights and issues

Guidance and regulation

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  • Information on the different types of alcohol licences available and guidance on how to apply for them.

  • Find out the information you must give to customers on food products and how to give it.

  • How to read your gas meter and convert this reading to kilowatt hours.

  • Legal standards for labelling and composition of food products such as bottled water, milk and meat.

  • How to apply to the Court of Protection to challenge an order restricting someone's freedom or get a deprivation of liberty authorised.

  • Guide for government officials covering all aspects of the Better Regulation Framework.

  • Guidance for manufacturers, their authorised representatives and importers.

  • This guidance is principally intended to help traders to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

  • Guidance for businesses explaining the rules on payment surcharges.

  • How approved driving instructors should behave in their personal conduct and business dealings, including advertising their services and settling disputes.

  • Advice for manufacturers and retailers on textile labelling.

  • Tell the CMA about issues with a business, a market, or to provide information about a new or existing case.

  • What you can expect if you request a meter test.

  • Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers.

  • An Order which introduces legal obligations on funeral directors and crematorium operators.

  • Advice to help higher education providers understand their responsibilities under consumer protection law when dealing with undergraduate students.

  • Find out what information you need to show on products made of or containing meat that you sell to the public.

  • What to do if you think your gas bills are high or gas meter is faulty.

  • How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms

  • What to do if you think your electricity bills are high or electricity meter is faulty.