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Consumer rights and issues

Guidance and regulation

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  • Hallmarking: how businesses can comply with the law

    How to comply with hallmarking law if your business supplies items described as precious metal (gold, silver, platinum or palladium).

    • From: British Hallmarking Council
    • Updated:
  • Food labelling: loose foods

    Give information to consumers when selling food that is loose or hasn't been prepacked by another producer.

    • From: Department for Environment, Food & Rural Affairs and 1 others
    • Updated:
  • Care homes: short guide to consumer rights for residents

    Information on consumer rights for residents in care homes and their families or other representatives.

    • From: Competition and Markets Authority
    • Updated:
  • Code on Genetic Testing and Insurance

    This is an agreement between the government and the Association of British Insurers (ABI) on the use of genetic test results in underwriting insurance policies.

    • From: Department of Health and Social Care
    • Updated:
  • Renting a car: what to look out for

    Renting a car doesn’t always go smoothly. Things can go wrong before, during or after the rental, make sure you protect yourself by reading our advice.

    • From: Competition and Markets Authority
    • Updated:
  • Electricity meters used for the feed-in tariff (FIT) scheme

    Import supply meters affected by onsite renewable electricity generation.

    • From: Office for Product Safety and Standards and 1 others
    • Updated:
  • Content creators and social media endorsements

    Information for content creators on complying with consumer protection law when endorsing products, brands or services on social media.

    • From: Competition and Markets Authority
    • Updated:
  • Online hotel booking: principles for businesses

    Principles to help online hotel booking companies change their practices to conform with consumer law.

    • From: Competition and Markets Authority
    • Updated:
  • Hallmarking in the UK: consumer protection

    This guidance is to help you know how to recognise a hallmark and who to contact about your consumer rights.

    • From: British Hallmarking Council
    • Updated:
  • Hallmarking Act 1973

    The current legislation governing hallmarking in the UK.

    • From: British Hallmarking Council and 3 others
    • Updated:
  • Parcel deliveries: best practice guide

    This sets out best practice principles to ensure retailers' delivery services meet the needs of customers who live in remote communities.

    • From: Department for Business and Trade and 1 others
    • Updated:
  • Age verification policy: example

    An example of what an age verification policy for premises that sells or supplies alcohol could look like.

    • From: Home Office
    • Updated:
  • Make a green claim

    How to make an accurate environmental claim for your product, service or organisation.

    • From: Department for Environment, Food & Rural Affairs
    • Updated:
  • Funerals Market Investigation Order 2021

    An Order which introduces legal obligations on funeral directors and crematorium operators.

    • From: Competition and Markets Authority
    • Updated:
  • Agreement between the UK and France: Implementation of the Cyclamen device

    This document contains the following information: Agreement between the UK and France on Implementation of the Cyclamen device.

    • From: Closed organisation: Foreign & Commonwealth Office
    • Updated:
  • Selling articles of precious metal on the internet

    British Hallmarking Council guidance on selling articles of precious metal on the internet, to comply with UK hallmarking legislation.

    • From: British Hallmarking Council
    • Updated:
  • Low-alcohol descriptors

    Supporting the alcohol and retail industries to market their products responsibly, with the aim of protecting the public and informing consumers.

    • From: Department of Health and Social Care
    • Updated:
  • Guidance on organising, planning and managing projects

    Covers the purpose of project management, project start-up and initiation, running a project, project closure, benefits realisation, and includes…

    • From: Closed organisation: Department for Business, Innovation & Skills
    • Updated:
  • Fertility treatment: A guide to your consumer rights

    The Competition and Markets Authority (CMA) has produced this guide to help you understand what your main consumer law rights are at the different stages of considering and undergoing fertility treatment.

    • From: Competition and Markets Authority
    • Updated:
  • Compliance Principles for social media platforms

    The CMA has published 6 key principles for tackling hidden ads on social media for platforms.

    • From: Competition and Markets Authority
    • Updated: