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Consumer rights and issues

Guidance and regulation

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180 results sorted by Most viewed
  • Renting a car: what to look out for

    Renting a car doesn’t always go smoothly. Things can go wrong before, during or after the rental, make sure you protect yourself by reading our advice.

    • From: Competition and Markets Authority
    • Updated:
  • Code on Genetic Testing and Insurance

    This is an agreement between the government and the Association of British Insurers (ABI) on the use of genetic test results in underwriting insurance policies.

    • From: Department of Health and Social Care
    • Updated:
  • Code of Practice for Consumer IoT Security - international versions

    Translated versions of the Code of Practice for consumer Internet of Things (IoT) security.

    • From: Department for Science, Innovation and Technology and 1 others
    • Updated:
  • Hallmarking requirements and the EU

    Guidance for UK jewellery importers and exporters.

    • From: British Hallmarking Council
    • Updated:
  • Fertility treatment: A guide to your consumer rights

    The Competition and Markets Authority (CMA) has produced this guide to help you understand what your main consumer law rights are at the different stages of considering and undergoing fertility treatment.

    • From: Competition and Markets Authority
    • Updated:
  • Hallmarking guidance notes

    Information from the UK's assay offices giving guidance on the Hallmarking Act 1973.

    • From: British Hallmarking Council
    • Updated:
  • Low-alcohol descriptors

    Supporting the alcohol and retail industries to market their products responsibly, with the aim of protecting the public and informing consumers.

    • From: Department of Health and Social Care
    • Updated:
  • Buying or owning a leasehold property

    Guidance for people who are buying or own a leasehold property in England or Wales

    • From: Competition and Markets Authority
    • Updated:
  • Guidance on organising, planning and managing projects

    Covers the purpose of project management, project start-up and initiation, running a project, project closure, benefits realisation, and includes…

    • From: Closed organisation: Department for Business, Innovation & Skills
    • Updated:
  • Summary literature review on IoT security

    Summary literature review of industry recommendations and international developments on IoT security.

    • From: Department for Science, Innovation and Technology and 1 others
    • Updated:
  • Alcohol Wholesaler Registration Scheme

    Yet to be processed

    • From: HM Revenue & Customs
    • Updated:
  • Compliance Principles for social media platforms

    The CMA has published 6 key principles for tackling hidden ads on social media for platforms.

    • From: Competition and Markets Authority
    • Updated:
  • Footwear labelling

    Advice for manufacturers and retailers on footwear labelling.

    • From: Department for Business and Trade and 1 others
    • Updated:
  • Businesses and social media endorsements

    Information on complying with consumer protection law when working with content creators and influencers on social media.

    • From: Competition and Markets Authority
    • Updated:
  • Competition and consumer laws for business: OFT911

    Quick guide to the main rules covering how you compete, how you treat your customers and how you sell.

    • From: Competition and Markets Authority
    • Updated:
  • Reporting late payment of contributions to occupational pension schemes: draft code of practice no. 5

    This document contains the following information: Reporting late payment of contributions to occupational pension schemes: draft code of practice no. 5.

    • From: The Pensions Regulator
    • Updated:
  • Unit pricing: information for consumers

    A short guide to unit pricing in supermarkets and how it affects consumers.

    • From: Competition and Markets Authority
    • Updated:
  • Care homes: short guide to consumer rights for residents

    Information on consumer rights for residents in care homes and their families or other representatives.

    • From: Competition and Markets Authority
    • Updated:
  • Consumer Credit Directive: implementing regulations

    Summarises the main changes made to the Consumer Credit Act 1974 and other legislation that implement the Consumer Credit Directive.

    • From: Department for Business and Trade and 1 others
    • Updated:
  • Online hotel booking: principles for businesses

    Principles to help online hotel booking companies change their practices to conform with consumer law.

    • From: Competition and Markets Authority
    • Updated: