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Research into exploring tax credits customers' renewal behaviour…
Research into tax credits customers' behaviour around renewals and their attitude towards an automatic renewals system.
More than 1,000 customers will receive payments after the CMA found Barclays failed to send PPI information
Research with customers whose payment required manual allocation by HMRC.…
Information for customers of Tax Credits Ltd who may be due a refund of their tax repayment claim.
Quantitative research exploring views on the newly designed prototypes of the P2 Coding Notice amongst PAYE customers.
The CMA is calling on Groupon to make swift changes to how it treats customers to ensure that it is complying with consumer protection law.
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
The CMA has secured £975,000 in total refunds for Lloyds’ PPI customers in the last year, after taking action following its latest breaches of the CMA’s Order.
Nationwide has committed to refund £6m to affected current account customers after it broke a legal order from the CMA.
Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.
Following CMA action, McAfee, a leading supplier of anti-virus software, has extended its refund rights for all customers whose contracts have auto-renewed.
This document contains information on: Evaluation Of The Energy Rebate Scheme – Qualitative Research With Customers…
Research on the step by step guide to help Self Assessment customers file their returns online.
This guide sets out what is required of contractors when delivering services to DWP customers in Wales.
Tells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.
Research on customers who always needs help with their personal tax and/or benefits and credits, to improve service design and delivery.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.…
The home of Student Loans Company on GOV.UK. We are a non-profit making government-owned organisation that administers loans and grants to students in colleges and universities in the UK.
Some HMRC customers need extra help to get their taxes and entitlements right. We want to provide this support in a way that suits them. It needs to be easy to access and affordable, both for customers and for the taxpayers who fund our services.…
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