We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Register to vote Register by 18 June to vote in the General Election on 4 July.
Clients award GAD 4.7 stars out of 5 for being highly valued. The findings are from our latest client feedback exercise which surveyed our clients about GAD.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
If you're an electricity producer or energy supplier, check if you should register, send returns and pay the levy. Also, find out how to change or cancel a registration.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
This playbook explains how we use social media at GDS. In it, we share our best practice, what we've learned and what we're planning to do.
This collection brings together all documents relating to DWP communications and customer insight research.
Find out if you need to pay VAT when you sell goods direct to customers in the UK, without the involvement of an online marketplace.
How VAT works, what VAT is charged on, VAT thresholds and VAT schemes.
The Competition and Market Authority (CMA)'s work aims to tackle potentially harmful online selling practices.
For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017).
Understand and avoid all types of anti-competitive and cartel activity including price-fixing, collusion, bid-ridding and sharing markets. Know how to report concerns to the CMA.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
How you should account for VAT on goods that are lost, stolen, damaged or destroyed.
Good practice in the design and presentation of customer survey evidence in merger cases.
Find out about the Large Corporates Forum and its purpose.
Find out your VAT obligations if you use an online marketplace to sell goods in the UK.
Rules for online and distance selling for businesses
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).