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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Information for consumers and businesses on their rights and responsibilities under consumer law.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Things to consider when buying and using products.
Ensuring you get what you pay for.
Information and resources.
The Consumer Forum brings together the CEOs of the economic regulators, plus the FCA and the CMA, with the relevant ministers from their respective sponsor departments. It aims to enhance collaboration and coordination between government and regulators.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
A speech by Marcus Bokkerink, Chair of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
Describes what the Consumer Rights Act 2015 aims to achieve and when it came into effect.
To offer credit to consumers you must be authorised by the Financial Conduct Authority (FCA) and join the Financial Services Register
This report covers the progress that has been made in the 18 months since the consumer empowerment strategy was launched.
Energywatch was responsible for protecting and promoting the interests of all gas and electricity consumers in Great Britain. Energywatch was created in November 2000 and desolved in 2008 when it became Consumer Focus.
A study of the shopping habits of different types of consumer.
Assesses the impact of proposals to extend the range of remedies available to enforcers of consumer law. Analyses options that aim to increase…
Research into consumer attitudes and behaviours in relation to product safety.
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