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Register to vote Register by 18 June to vote in the General Election on 4 July.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
How contracting authorities can find approved specialist providers and award contracts for decontamination services in relation to a CBRN or major HazMat incident.
The Insolvency Service's commitment to our customers.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
This page brings together departmental annual status reports on customer service telephone lines.
Find out about gaining approval for a fair partial exemption special method if you deal with partial exemption for insurers.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
We have increased the checks on addresses provided in trade mark applications and introduced a process for reporting misconduct by unregulated agents.
On 1 Apr 14, the Service Personnel and Veterans Agency ( SPVA ) merged with Defence Business Services, thereby creating one of the largest shared service centres in Europe, providing support for all armed forces and civilian personnel as well...
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
Company sold unnecessary service plans to vulnerable customers and told them they would be charged if they cancelled
Upper Tribunal tax and Chancery decision of Mrs Justice Bacon and Judge Greg Sinfield on 28 March 2024
Immigration staff guidance on sponsorship customer service standards.
This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us
Check the availability and any issues affecting the EU VAT Refunds online service.
How we provide additional support to our customers and our future plans, considering new technology and modernisation of our services.
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