Guidance

EU VAT Refunds: service availability and issues

Check the availability and any issues affecting the EU VAT Refunds online service.

Documents

Details

Latest updates on the availability and any issues affecting the EU VAT Refunds online service.

Published 1 January 2014
Last updated 21 November 2017 + show all updates
  1. Page not found issue has been fixed.
  2. There is a service issue affecting customers who select the link to the EU Refund service and are presented with a page not found error message.
  3. Explained what customers should do if they were unable to access the EU VAT Refunds online service between 29 September and 1 October 2017.
  4. Service issues section has been updated.
  5. Planned downtime has been added to this page.
  6. First published.