Guidance

EU VAT Refunds: service availability and issues

Check the availability and any issues affecting the EU VAT Refunds online service.

Documents

Details

Latest updates on the availability and any issues affecting the EU VAT Refunds online service.

Published 1 January 2014
Last updated 16 November 2018 + show all updates
  1. Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.
  2. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.
  3. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.
  4. Planned downtime for 3 and 4 November added.
  5. The hyperlink at section headed International Bank Account Number (IBAN) has been updated.
  6. Page not found issue has been fixed.
  7. There is a service issue affecting customers who select the link to the EU Refund service and are presented with a page not found error message.
  8. Explained what customers should do if they were unable to access the EU VAT Refunds online service between 29 September and 1 October 2017.
  9. Service issues section has been updated.
  10. Planned downtime has been added to this page.
  11. First published.