Policy paper
Additional Support for DWP Customers: booklet
How we provide additional support to our customers and our future plans, considering new technology and modernisation of our services.
Applies to England, Scotland and Wales
Documents
Details
In the Department for Work and Pensions (DWP) we are committed to providing services where every customer can experience fair access and opportunity, helping to ensure our services support as many people as possible.
Building on the work of DWP’s Customer Experience teams, this document sets out how we are currently supporting customers who may require additional support to access our services and explains what we have planned and our future aspirations, considering new technology and service modernisation.
Published 19 March 2024