Collection

Additional support for DWP customers

A collection of policy papers and reports about how the Department for Work and Pensions provides additional support for customers.

• From: Department for Work and Pensions
• Published: 17 July 2025
• Last updated: 30 July 2026 — See all updates

Collection

• Advanced Customer Support: Learning and improving from serious cases (2026)
  • 30 July 2026
  • Policy paper
• Advanced Customer Support: Learning and improving from serious cases
  • 29 January 2026
  • Policy paper
• Additional Support Needs in the Personal Independence Payment Claim Journey
  • 2 May 2025
  • Research and analysis
• Delivering support and transformation to help DWP customers with additional support needs
  • 24 April 2025
  • Policy paper
• Additional Support for DWP Customers: booklet
  • 19 March 2024
  • Policy paper

Published 17 July 2025

Last updated 30 July 2026 — Show all updates

1. 30 July 2026

   Added Advanced Customer Support: Learning and improving from serious cases (2026) to collection page.

2. 17 July 2025

   First published.