Guidance

Unreasonable customer behaviour

This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us

Documents

Details

The Insolvency Service is committed to providing a professional, fair and efficient service to our customers.

The main way we try to demonstrate this is in our communications with you – whether through general correspondence, dealing with complaints and all other contact with us. This document sets out what you can expect from us and, as communication is a two-way process, what we expect of you.

Published 17 August 2018