Guidance

Wormwood Scrubs Prison

Wormwood Scrubs is a men’s prison in the London Borough of Hammersmith and Fulham, West London.

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Book and plan your visit to Wormwood Scrubs

Visiting rules may change if there is a COVID outbreak within the prison.

If you are unable to visit someone in prison you can still keep in touch.

You can also contact the Prisoners’ Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in Wormwood Scrubs you must:

  • be on that person’s visitor list
  • book your visit at least 2 days in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Wormwood Scrubs.

Contact Wormwood Scrubs if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Wormwood Scrubs
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online or by telephone.

Telephone booking and information line:
0300 060 6511
Monday to Friday, 9am to 6pm
Find out about call charges

Visiting times

Visitors arriving more than half an hour late will not be admitted.

Weekdays:

  • Monday: A wing 9:30am to 11am and 2:30pm to 4pm
  • Tuesday: B wing 9:30am to 11am
  • Wednesday: C wing 9:30am to 11am and 2:30pm to 4pm
  • Thursday: D wing 9:30am to 11am and 2:30pm to 4pm
  • Friday: E wing 9:30am to 11am

Weekends:

D and E wing visits on the following dates (Saturdays only):

  • Jan: 21
  • Feb: 4 and 18
  • March: 4 and 18
  • April: 1,15, 29
  • May: 13, 27
  • June: 10

D wing: 9am to 11am
E wing: 2pm to 4pm

A and B wing visits on the following dates (Saturdays only):

  • Jan: 28
  • Feb: 11 and 25
  • March: 11, 25
  • April: 8, 22
  • May: 6, 20
  • June: 3, 17

A wing: 9am to 11am
B wing: 2pm to 4pm

C wing visits on the following dates (Sundays only): 2pm to 4pm

  • Jan: 29
  • Feb: 12 and 26
  • March: 12, 26
  • April: 9, 23
  • May: 7, 21
  • June: 4, 18

Family development day sessions on the following dates (Sundays only): 2pm to 4pm

  • Jan: 22
  • Feb: 5 and 19
  • March: 5, 19
  • April: 2, 16, 30
  • May: 14, 28
  • June: 11

Email: hmppsvisitbooking@justice.gov.uk

You can also book by telephone.

Booking line: 0300 060 6511
Monday to Friday, 9am to 6pm
Find out about call charges

Legal visits can take place at an open table or a closed booth.

  • Monday to Friday: 9am to 11am and 2pm to 4pm

Getting to Wormwood Scrubs

Find Wormwood Scrubs on a map

Wormwood Scrubs is a 10-minute walk from East Acton underground station. The closest mainline railway station is London Paddington. Several local bus routes pass the prison.

To plan your journey by public transport:

If coming by car, you can park outside the prison. You will need to pay and display at certain times during the week. Check times and prices on the London Borough of Hammersmith & Fulham website.

There is no visitor parking in the prison.

Entering Wormwood Scrubs

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Wormwood Scrubs has clothing requirements that must be adhered to for security reasons. Please be advised that these have been updated recently:

  • No damaged clothing (irrespective of design)
  • No revealing clothing
  • Skirts and shorts must be longer than mid-thigh
  • Midriff not visible
  • No underwear showing
  • Cleavage must not be excessively visible
  • No clothing with covert pockets
  • No hooded clothing

There are currently no refreshments available to purchase in the visits hall.

There are strict controls on what you can take into Wormwood Scrubs. You will have to leave most of the things you have with you in a locker or with security, including pushchairs and car seats. You will need a £1 coin for the locker.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by the Prison Advice and Care Trust (PACT) charity.

The centre is open: * Monday to Thursday, 8am to 5pm * Friday 8am to 1pm * Saturday 8am to 5pm * Sunday 1pm to 5pm

Email: wormwoodscrubs@prisonadvice.org.uk
Telephone: 020 8735 0595
Find out about call charges

Family Development Sessions

A Family Development Session is held on alternating Sunday afternoons on a wing-by-wing basis. This session may include family days, children’s visits, homework clubs and other initiatives.

Keep in touch with someone at Wormwood Scrubs

There are several ways you can keep in touch with a prisoner during their time at Wormwood Scrubs.

Secure video calls

Secure video calling is available at this prison. Family and friends will need to download the Prison Video app, create an account, register all visitors and add the prisoner to their contact list.

Read more about how it works

Phone calls

Prisoners have access to in-cell and landing phones for making outgoing calls to preapproved phone numbers only.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Wormwood Scrubs using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Wormwood Scrubs.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, you can use the Find a prisoner - GOV.UK service online.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners are given a list of approved items that can be sent to them as gifts. Contact Wormwood Scrubs for more information on what’s allowed.

Family and friends are strongly advised to use Parcelforce to send parcels in to prisoners to ensure successful delivery. Parcelforce are reliably able to comply with the prison’s local security requirements for receiving parcels. Whilst other couriers may be used, if they cannot comply with the prison requirements parcels this can lead to delays or parcels being returned.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Wormwood Scrubs

Wormwood Scrubs is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Wormwood Scrubs has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by the London Borough of Hammersmith and Fulham Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Wormwood Scrubs, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone at the prison who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Wormwood Scrubs gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 1200 men live at Wormwood Scrubs in a mixture of single and shared rooms. There are 5 main wings (A to E) plus a number of smaller specialist units.

Facilities include book rooms on all wings and a fully equipped gym.

Wormwood Scrubs Prison has a diverse, multi-faith chaplaincy team providing support to prisoners.

Education and work

Prisoners can choose from a broad range of learning opportunities, including:

  • english
  • maths
  • information and communication technology (ICT)
  • english for speakers of other languages (ESOL)
  • catering
  • customer service
  • barbering
  • rail-track laying

There are several contract workshops at Wormwood Scrubs where prisoners can gain work experience and qualifications, including industrial cleaning, laundry, and textiles.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Wormwood Scrubs.

HM Prison and Probation Service publishes action plans for Wormwood Scrubs in response to independent inspections.

Contact Wormwood Scrubs

Governor: Amy Frost

Telephone: 020 8588 3200
Fax: 020 8588 3201
Find out about call charges

Address

HMP Wormwood Scrubs
PO Box 757
Du Cane Road
London
W12 0AE

See map

Safer custody hotline

If you are concerned about the safety or wellbeing of a prisoner in Wormwood Scrubs, call the safer custody hotline.

Telephone: 020 858 832 16
Monday to Sunday, 8am to 5pm
Find out about call charges

If you have immediate concerns outside of these hours please contact 020 8588 3200.

Published 2 June 2020
Last updated 11 November 2022 + show all updates
  1. Updated weekend visiting times running from Nov to Feb.

  2. Weekend visits calrified with new date from Nov to Feb.

  3. Update to the out of hours safer custody phone number.

  4. Secure video calls update.

  5. Updated visiting information

  6. Updated visiting guidance based on 1 April COVID rule changes

  7. Added link to new safer custody information under Security and safeguarding.

  8. Updated visiting information: Reduced visit schedule and testing for visitors aged 12 and over.

  9. Updated visiting information: Testing for visitors aged 12 and over.

  10. New visiting times and booking information added.

  11. Visits update

  12. Updated visiting information in line with new local restriction tiers.

  13. Updated visiting information in line with new local restriction tiers.

  14. Updated visiting information in line with coronavirus restrictions.

  15. Updated visiting information in line with coronavirus restrictions.

  16. Added confirmation of secure video calls made available at this prison.

  17. Updated governor name

  18. First published.