Guidance

Whitemoor prison

Whitemoor is a men’s high security prison in March, Cambridgeshire.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.  
There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Help us to improve this page. Give us your feedback in this 2-minute survey.

Book and plan your visit to Whitemoor

To visit someone in Whitemoor you must:

  • be on that person’s visitor list
  • have the required ID with you when you go

Visits to ‘high risk’ and ‘exceptional risk’ prisoners must be booked at least 7 days in advance. All other visits must be booked at least 24 hours in advance.

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Whitemoor.

Contact Whitemoor if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Whitemoor
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 01354 602 800
Monday to Friday, 10am to 11am, 2pm to 3pm
Find out about call charges

A, B and C wings and Fens unit visiting times:

  • Wednesday: 1:45pm to 4:05pm
  • Thursday: 1:45pm to 4:05pm
  • Saturday: 1:45pm to 3:50pm
  • Sunday: 1:45pm to 3:50pm

F wing visiting times:

  • Thursday: 2pm to 4pm
  • Saturday: 2pm to 4pm
  • Sunday: 2pm to 4pm

You must book legal visits by telephone.

Booking line: 01354 602 654
Monday to Friday, 9am to 11am, 2pm to 4pm
Find out about call charges

A, B and C wings and Fens unit visiting times:

  • Tuesday: 8:30am to 9:25am, 9:25am to 10:20am, 10:20am to 11:15am, 2pm to 3pm, 3pm to 4pm
  • Wednesday: 2pm to 3pm, 3pm to 4pm
  • Thursday: 8:30am to 9:25am, 9:25am to 10:20am, 10:20am to 11:15am, 2pm to 3pm, 3pm to 4pm

F wing visiting times:

  • Thursday: 2pm to 3pm, 3pm to 4pm

Getting to Whitemoor

Find Whitemoor on a map

The closest railway station is March, which is about 1.5 miles from Whitemoor. There are no local buses so you will have to walk or get a taxi from the station.

To plan your journey by public transport:

Entering Whitemoor

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Visitors should dress appropriately. You may be turned away if you are wearing items like revealing clothing or clothing with offensive slogans.

Each adult visitor is allowed to take in a small amount of coins (notes are not allowed). The money can be used to buy food and drink in the visiting hall.

There are strict controls on what you can take into Whitemoor. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by Ormiston Families. Family and friends can relax, buy refreshments and get advice and support from the staff.

The centre is open daily from 12:15pm.

Family days

Whitemoor holds children’s visits 4 times a year during school holidays. Residents can apply for these visits.

Keep in touch with someone at Whitemoor

There are several ways you can keep in touch with a resident during their time at Whitemoor.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Whitemoor using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Whitemoor.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Whitemoor.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

People in Whitemoor are given a list of approved items that can be sent to them as gifts. Contact Whitemoor for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Whitemoor

As a maximum security prison, Whitemoor is committed to helping men convicted of serious offences make positive use of long sentences. It also works to reduce the risk of reoffending through assessment, work, education and offending behaviour programmes.

Security and safeguarding

Every person at Whitemoor has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Cambridgeshire and Peterborough Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Whitemoor, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Whitemoor gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 500 men live at Whitemoor. There are 4 main residential wings (A, B, C and F) plus the specialist Fens unit. All men get their own room.

Sports facilities include a full size sports hall, a weight-training room, fitness suite and an outside astroturf pitch. Residents have access to a full programme of classes and activities.

Education and work

Residents have access to a broad programme of learning opportunities. These include a strong focus on information and communications technology (ICT), from a foundation level to higher learning with the Open University.

Residents can take vocational training in construction trades, including painting, decorating and plastering.

Work is available throughout the prison, including in Whitemoor’s recycling and laundry workshops. Residents can also work in desktop publishing and computer refurbishment as part of a restorative justice project with IT Schools Africa.

Whitemoor also runs a number of accredited offending behaviour programmes and non-accredited courses for personal and social development.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Whitemoor

The Ormiston Families team provides a range of information, guidance and support to families and friends of residents.

Problems and complaints

If you have a problem contact Whitemoor. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Whitemoor

Governor: Ruth Stephens

Telephone: 01354 602 350
Fax: 01354 602 351
Find out about call charges

Follow Whitemoor on Twitter

Address

HMP Whitemoor
Longhill Road
March
Cambridgeshire
PE15 0PR

See map

Safer custody

If you have concerns about the safety or wellbeing of a man in Whitemoor, call the main telephone number and ask to speak to the orderly officer or duty governor.

Published 2 June 2020
Last updated 25 June 2020 + show all updates
  1. Updated information to include confirmation of secure video calls being available at this prison.

  2. First published.