Use the Where's My Reply? online service to find out when to expect a reply from HMRC to a query or request you've made.
If you’re an agent, you can check how long it will take HM Revenue and Customs (HMRC) to:
Start using Where’s My Reply?
If your query is not shown above, you can’t use Where’s My Reply? and should contact HMRC.
Contact details for HMRC
Give HMRC feedback about Where’s My Reply?
1 January 2014
HM Revenue & Customs
Tax agent and adviser guidance
Dedicated helplines and contacts for tax agents
Don’t include personal or financial information like your National Insurance number or credit card details.