Guidance

Check HMRC’s current performance and service levels

If you’re an agent, use HMRC’s service dashboard to check current processing times and service levels for post and online requests.

From:: HM Revenue & Customs
Published: 29 June 2022
Last updated: 13 September 2023 — See all updates

The information in this dashboard is updated weekly.

Use HMRC’s service dashboard to check:

current performance and service levels
processing dates

You can find out about our service levels for:

agent services
Corporation Tax
Income Tax
Inheritance Tax
Self Assessment
tax credits
VAT

You will not need to sign in or create a Government Gateway user ID and password.

Published 29 June 2022
Last updated 13 September 2023 + show all updates

13 September 2023
The HMRC service dashboard has been updated to include Inheritance Tax.
19 April 2023
The HMRC service dashboard has been amended. The information about when we expect to return to normal service levels has been removed.
12 July 2022
Welsh translation has been added.
8 July 2022
The information in HMRC's service dashboard is updated weekly.
29 June 2022
First published.