Guidance

Check HMRC’s current performance and service levels

If you’re an agent, use HMRC’s service dashboard to check current processing times and service levels for post and online requests.

• From: HM Revenue & Customs
• Published: 29 June 2022
• Last updated: 13 September 2023
  Show all updates

  1. 13 September 2023

     The HMRC service dashboard has been updated to include Inheritance Tax.

  2. 19 April 2023

     The HMRC service dashboard has been amended. The information about when we expect to return to normal service levels has been removed.

  3. 12 July 2022

     Welsh translation has been added.

  4. 8 July 2022

     The information in HMRC's service dashboard is updated weekly.

  5. 29 June 2022

     First published.

The information in this dashboard is updated weekly.

Use HMRC’s service dashboard to check:

• current performance and service levels
• processing dates

You can find out about our service levels for:

• agent services
• Corporation Tax
• Income Tax
• Inheritance Tax
• Self Assessment
• tax credits
• VAT

You will not need to sign in or create sign in details to use this service.