Guidance

Stoke Heath Prison

Stoke Heath is a men’s prison and young offender institution (YOI) in the village of Stoke Heath, Shropshire.

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Book and plan your visit to Stoke Heath

Prison social visits are temporarily suspended at Stoke Heath following national lockdown. We will update here as soon as this changes. There may be exceptions for compassionate reasons which should be agreed in advance with the prison prior to travel. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Stoke Heath

There are several ways you can keep in touch with a resident during their time at Stoke Heath.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Stoke Heath using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Stoke Heath.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Stoke Heath.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

People in Stoke Heath are given a list of approved items that can be sent to them under certain circumstances.

A resident can apply to receive a clothing parcel within the first 28 days of custody. This needs to be approved before items can be sent in.

A resident who is serving a life sentence or who has been in custody for 4 years can apply to receive a ‘lifers’ clothing parcel. This needs to be approved before items can be sent in.

You can post underwear and socks at any time. You can also order books from approved retailers and have them delivered directly to Stoke Heath. You can use Blackwell’s, Foyles, Waterstones, WHSmith, Wordery and Mr B’s Emporium.

Make sure to include the person’s name and prisoner number on any delivery.

All parcels will be opened and checked by officers.

Contact Stoke Heath for more information on sending gifts.

Life at Stoke Heath

Stoke Heath is committed to providing a safe and educational and work environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Stoke Heath has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership Board.

Stoke Heath also trains residents to be ‘listeners’ for those who need support during difficult times.

Arrival and first night

When a resident first arrives at Stoke Heath, they will be able to contact a family member by phone.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Stoke Heath gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Nearly 800 men live at Stoke Heath.

Facilities include a library and gym.

Stoke Heath has a diverse, multi-faith chaplaincy team providing support to residents.

Education and work

Residents have access to a broad programme of learning opportunities, including training in horticulture, recycling, catering and other professions.

Engineering industries provide work opportunities and training for residents in manufacturing metal items for the Ministry of Justice and Ministry of Defence.

There are also 2 tailoring workshops making items for the prison service, such as t-shirts.

Additional work opportunities are available throughout the prison.

Stoke Heath also runs a number of accredited offending behaviour programmes.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Stoke Heath

The Barnardos team provides a range of information, guidance and support to families and friends of residents. You can call or ask in the visitors centre to speak to someone.

The Forward Trust provides support to families affected by loved one’s drug or alcohol use. Call 020 3752 5600 to speak to someone in confidence.

Problems and complaints

If you have a problem contact Stoke Heath. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Stoke Heath in response to independent inspections.

Contact Stoke Heath

Governor: John Huntington

Telephone: 01630 636 000
Fax: 01630 636 001
Find out about call charges

Follow Stoke Heath prison on Twitter

Address

HMP/YOI Stoke Heath
Market Drayton
Shropshire
TF9 2JL

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Stoke Heath, call the safer custody hotline.

Telephone: 01630 638 011
Find out about call charges

In an emergency, call the main switchboard and ask for the orderly officer.

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Published 2 June 2020
Last updated 4 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new national restrictions in England.

  4. updated social and legal covid visit times

  5. Updated visiting information in line with coronavirus restrictions.

  6. First published.