Guidance

Stocken Prison

Stocken Prison is a men’s prison near Oakham in Rutland, East Midlands.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Book and plan your visit to Stocken

To visit someone in Stocken Prison you must:

  • be on that person’s visitor list
  • book your visit at least 48 hours in advance
  • have the required ID with you when you go

Spaces fill up so visitors are encouraged to book as far in advance as possible.

At least one visitor must be 18 or older at every visit.

Residents get one visiting order every 2 weeks, plus an extra 2 a month on ‘enhanced’ behaviour.

Contact Stocken if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Stocken
  • somewhere to stay overnight
  • meals

There is also a free bus service to and from London run by the Lincolnshire Action Trust (LAT).

How to book family and friends visits

You can book your visit online.

Telephone (enquiries only): 01780 795156
Monday to Friday, 10am to 1pm
Find out about call charges
Email: socialvisits.stocken@justice.gov.uk

You can call or email if you need to change or cancel a visit. Changes have to be made at least 2 days in advance.

Visiting times:

  • Wednesday: 9am to 11am, 1:45pm to 3:45pm
  • Thursday: 1:45pm to 3:45pm
  • Saturday: 9:15am to 11:15am, 1:45pm to 3:45pm
  • Sunday: 9:15am to 11:15am, 1:45pm to 3:45pm

You must book in by 10am for morning visits and 2:30pm for afternoon visits or you may be refused entry to the visits room.

Book in advance by email.

Email: officialvisits.stocken@justice.gov.uk

Visiting times:

  • Wednesday: 9am to 11am, 1:45pm to 4:45pm
  • Thursday: 1:45pm to 4:45pm

Getting to Stocken Prison

Find Stocken on a map

The closest railway stations are Stamford, Grantham and Oakham. You will need to take a taxi from the station to the prison.

To plan your journey by public transport use:

There is car parking available at the prison including space for Blue Badge holders.

Entering Stocken Prison

All visitors aged 16 and older need to bring 2 of the following types of ID:

  • passport
  • driving licence
  • birth certificate
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name and photo of the visitor)
  • European Community identity card
  • cheque book or credit card
  • young person’s proof of age card
  • trade union or student union card

All visitors will need to be given a rub-down search, including children. You will walk through, or be scanned by, a metal detector. You may also be sniffed by security dogs. You may be searched again after using the toilets.

Stocken has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses, no see-through clothing, no offensive slogans and no headwear, other than that worn for religious reasons).

Each group is allowed to take in a maximum of £30. This can be made up of £10 and £5 notes or £1 coins. £20 notes are not allowed. You cannot change money on site.

There are strict controls on what you can take into Stocken. You will have to leave most of the things you have with you in a locker (you will need a £5 refundable deposit) or with security. This includes pushchairs and car seats.

You can take one clear baby bottle with milk and 2 sealed baby food items into the visits room. You can ask staff in the visitors centre to heat baby bottles. If you wish to breastfeed in private, ask one of the staff.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a refreshment bar inside the visits room, which sells hot and cold food, sweets and cold drinks. There is also a water machine.

There are highchairs and baby recliners available for very small children. If you need nappies and baby wipes, please ask one of the staff in the visits room.

There is also a play area for children with a selection of books and toys.

The visits room and visitors centre have disabled access and facilities.

Family days

Family visits are held regularly on Saturdays and Wednesdays. These are longer visits allowing men to spend time with their children in a more relaxed setting. They include organised activities like crafts, face painting and soft play. Food is provided.

They are organised by the Lincolnshire Action Trust (LAT). Residents can apply for these visits.

To find out more, contact LAT on: 01780 795 327.

Keep in touch with someone at Stocken

There are several ways you can keep in touch with a resident during their time at Stocken.

Phone calls

None of the phones that residents have access to accept incoming calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Residents on the highest behaviour level have phones in their rooms which they can use at any time. Other residents have access to communal phones between 9am and midday and 1:30pm to 7:30pm. Calls are limited to 30 minutes.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Stocken using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Stocken.

Letters

You can write at any time.

Include the person’s name and prisoner number or date of birth on the envelope. Also add your name and address on the back of the envelope.

All post, apart from legal letters, will be checked by officers and screened for drugs.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘The Governor’ and include the resident’s name and prisoner number on the back. You should also include your name, address and contact details in the envelope.

Gifts and parcels

Friends and family can send only books to residents. Make sure to include the person’s name and prisoner number on the parcel. They will be opened and checked by officers.

It’s not possible to send any other items or property. You can send residents money instead which they can use to buy items through a catalogue system.

Life at Stocken

Stocken is committed to providing a safe and educational environment where men can learn new skills to help them on release. It provides purposeful activity to all residents, including programmes, education and employment.

There is a proactive community council and dedicated equalities team offering support to residents.

Security and safeguarding

Every person at Stocken has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Leicestershire and Rutland Safeguarding Adults Board.

Support networks are available to residents including a listeners scheme and recovery network.

Arrival and first night

When a resident first arrives at Stocken, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

They also have access to a small shop in reception, where they can buy essential items to see them through to the first canteen order day.

Induction

Each person who arrives at Stocken gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 950 men live at Stocken across the following units:

  • H wing: for new residents going through induction
  • I wing: for residents who need support with substance use
  • N wing: for residents on the highest privilege level, with in-cell phones and additional facilities
  • F, K, L and M units: standard units housing between 100 and 200 men each

All units have facilities such as showers and telephones.

Education and work

Men in Stocken can take part in full-time or part-time college courses or employment in workshops.

There are vocational training courses available including:

  • recycling
  • catering
  • bicycle maintenance
  • painting
  • bricklaying
  • plumbing
  • motorcycle maintenance

There is a gym where men can also complete courses leading to qualifications.

Workshops include:

  • retail and warehousing with DHL
  • packaging
  • assembly
  • recycling
  • laundering
  • gardening

Stocken offers accredited offending behaviour courses along with other psychological services.

There are drug treatment programmes, drug courses and a drug-free wing.

Organisations Stocken works with

Lincolnshire Action Trust helps residents and their families maintain healthy relationships.

‘Inclusion’ works with residents to help them remain drug and alcohol free both in custody and beyond.

The Royal British Legion and neighbouring barracks help ensure veterans are supported during their time in custody.

Rutland County Council supports Stocken’s bicycle repair workshop by providing bikes from local recycling centres which are then refurbished and donated back to the community.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Stocken

Lincolnshire Action Trust (LAT) provides a children and families service in the visits hall and visitors centre. LAT will see all new visitors for an induction to assess your needs.

They provide family support and activities and games for children.

Problems and complaints

If you have a problem contact Stocken. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Stocken in response to independent inspections.

Contact Stocken Prison

Governor: Neil Thomas

Telephone: 01780 795 100
Monday to Friday, 7am to 8pm
Saturday and Sunday, 7am to 5pm
Fax: 01780 410 767
Find out about call charges

Follow Stocken on Twitter

Address

HMP Stocken
Stocken Hall Road
Stretton
Nr Oakham
Rutland
LE15 7RD

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Stocken, call the safer custody hotline. Leave as much information as possible and a telephone number for staff to call you back.

Telephone: 01780 795 213
Find out about call charges

In an emergency, call the switchboard on 01780 795 100 and ask to speak to the orderly officer.

Published 24 March 2020
Last updated 25 March 2020 + show all updates
  1. Covid19 update

  2. First published.