Guidance

Stocken Prison

Stocken Prison is a men’s prison near Oakham in Rutland, East Midlands.

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Book and plan your visit to Stocken

Stocken prison is now offering visits for family, friends and significant others, in line with stage 1 of the National Framework for Prisons.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

We are now allowing physical contact at social visits following a negative rapid test. Find out more here.

There are a number of other ways to contact someone in prison if you are unable to visit them.

You can also contact the Prisoners’ Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in Stocken Prison you must:

  • be on that person’s visitor list
  • book your visit at least 48 hours in advance
  • have the required ID with you when you go

Spaces fill up so visitors are encouraged to book as far in advance as possible.

At least one visitor must be 18 or older at every visit.

Contact Stocken if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Stocken
  • somewhere to stay overnight
  • meals

How to book family and friends visits

Stocken is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.

Telephone booking line: 01780 795 156
The booking line is open: Monday to Friday, 9am to 11am and 2pm to 4pm.
Find out about call charges

Visiting times:

  • Tuesday and Thursday: 9am to 11am and 2pm to 4pm
  • Saturday: 2pm to 4pm
  • Visits will last for a minimum of one hour

Visits will last one hour and will fall within these times. Your time with your loved one will not start until you’re in the visits hall

There are currently no legal visits taking place.

Getting to Stocken Prison

Find Stocken on a map

The closest railway stations are Stamford, Grantham and Oakham. You will need to take a taxi from the station to the prison.

To plan your journey by public transport use:

There is car parking available at the prison including space for Blue Badge holders.

Entering Stocken Prison

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a rub-down search, including children. You will walk through, or be scanned by, a metal detector. You may also be sniffed by security dogs. You may be searched again after using the toilets.

Stocken has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses, no see-through clothing, no offensive slogans and no headwear, other than that worn for religious reasons).

There will be no refreshments available during your visit.

Due to infection control measures put in place, you will have to leave all of the things you have with you in a car/locker (you will need a £5 refundable deposit for lockers).

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The visits room and visitors centre have disabled access and facilities.

Keep in touch with someone at Stocken

There are several ways you can keep in touch with a prisoner during their time at Stocken.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

None of the phones that prisoners have access to accept incoming calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Prisoners on the highest behaviour level have phones in their rooms which they can use at any time. Other prisoners have access to communal phones between 9am and midday and 1:30pm to 7:30pm.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Stocken using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Stocken.

Letters

You can write at any time.

Include the person’s name and prisoner number or date of birth on the envelope. Also add your name and address on the back of the envelope.

All post, apart from legal letters, will be checked by officers and screened for drugs.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Make sure to include the person’s name and prisoner number on the parcel. They will be opened and checked by officers.

It’s not possible to send any other items or property. You can send prisoners money instead which they can use to buy items through a catalogue system.

Life at Stocken

Stocken is committed to providing a safe and educational environment where men can learn new skills to help them on release. It provides purposeful activity to all prisoners, including programmes, education and employment.

There is a proactive community council and dedicated equalities team offering support to prisoners.

Security and safeguarding

Every person at Stocken has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Leicestershire and Rutland Safeguarding Adults Board.

Support networks are available to prisoners including a listeners scheme and recovery network.

Arrival and first night

When a prisoner first arrives at Stocken, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

They also have access to a small shop in reception, where they can buy essential items to see them through to the first canteen order day.

Induction

Each person who arrives at Stocken gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 950 men live at Stocken across the following units:

  • H wing: for new prisoners going through induction
  • I wing: for prisoners who need support with substance use
  • N wing: for prisoners on the highest privilege level, with in-cell phones and additional facilities
  • F, K, L and M units: standard units housing between 100 and 200 men each

All units have facilities such as showers and telephones.

Education and work

Men in Stocken can take part in full-time or part-time college courses or employment in workshops.

There are vocational training courses available including:

  • recycling
  • catering
  • bicycle maintenance
  • painting
  • bricklaying
  • plumbing
  • motorcycle maintenance

There is a gym where men can also complete courses leading to qualifications.

Workshops include:

  • retail and warehousing with DHL
  • packaging
  • assembly
  • recycling
  • laundering
  • gardening

Stocken offers accredited offending behaviour courses along with other psychological services.

There are drug treatment programmes, drug courses and a drug-free wing.

Organisations Stocken works with

Lincolnshire Action Trust helps prisoners and their families maintain healthy relationships.

‘Inclusion’ works with prisoners to help them remain drug and alcohol free both in custody and beyond.

The Royal British Legion and neighbouring barracks help ensure veterans are supported during their time in custody.

Rutland County Council supports Stocken’s bicycle repair workshop by providing bikes from local recycling centres which are then refurbished and donated back to the community.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Stocken

Lincolnshire Action Trust (LAT) provides a children and families service in the visits hall and visitors centre. LAT will see all new visitors for an induction to assess your needs.

They provide family support and activities and games for children.

Problems and complaints

If you have a problem contact Stocken.

HM Prison and Probation Service publishes action plans for Stocken in response to independent inspections.

Contact Stocken Prison

Governor: Neil Thomas

Telephone: 01780 795 100
Monday to Friday, 7am to 8pm
Saturday and Sunday, 7am to 5pm
Fax: 01780 410 767
Find out about call charges

Follow Stocken on Twitter

Address

HMP Stocken
Stocken Hall Road
Stretton
Nr Oakham
Rutland
LE15 7RD

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Stocken, call the safer custody hotline and leave as much information as possible. All issues raised will be investigated.

Telephone: 01780 795 213
Find out about call charges

In an emergency, call the switchboard on 01780 795 100 and ask to speak to the orderly officer.

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 24 March 2020
Last updated 6 August 2021 + show all updates
  1. Updated physical contact guidance

  2. New visiting times and booking information added.

  3. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  4. Updated friends and family visiting information in line with national lockdown.

  5. Updated visiting information in line with new local restriction tiers.

  6. Updated visiting information in line with new local restriction tiers.

  7. Updated visiting information in line with new national restrictions in England.

  8. Updated: HMP Stocken visiting times and visiting procedure changes in line with coronavirus restrictions.

  9. Updated information to include confirmation of secure video calls being available at this prison.

  10. Added survey link

  11. Covid19 update

  12. First published.