Guidance

Send Prison

Send is a women’s prison in Woking, Surrey.

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Book and plan your visit to Send

Send prison is now offering visits for family, friends and significant others, in line with stage 1 of the National Framework for Prisons.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

We are now allowing physical contact at social visits following a negative rapid test. Find out more here.

There are a number of other ways to contact someone in prison if you are unable to visit them.

You can also contact the Prisoners’ Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in Send you must:

  • be on that person’s visitor list
  • book your visit at least 2 working days in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Send.

Contact Send if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Send
  • somewhere to stay overnight
  • meals

Family and friends visits

Send is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by telephone. There is no online booking service available.

If you have been sent a visiting order, you can also book by telephone.

Booking line: 0300 060 6514
The booking line is open Monday to Friday, 9am to 4pm
Find out about call charges

Visiting times:

  • Thursday: 2pm to 3.30pm
  • Saturday and Sunday: 2pm to 3.30pm

There are currently no legal visits taking place.

Getting to Send

Find Send on a map

The closest railway station is Clandon. Trains also travel frequently from Woking station.

Send runs a minibus service from Woking station and back again on family and friends visiting days. You will need to be at Woking Station by 1pm and wait on the car park side of the station.

To plan your journey by public transport:

Entering Send

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Send has a strict dress code policy, which means visitors should wear smart clothes (no revealing clothing, no vests, no low-cut tops, no shorts, no short dresses, no offensive slogans and no headwear, other than that worn for religious reasons).

There will be no refreshments available during your visit.

There are strict controls on what you can take into Send. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

Nappies and baby wipes are provided in the visiting hall and must not be taken in. You may take in a bottle of baby milk or an empty bottle that can be filled with water or juice once in the visiting hall.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The family-friendly visitors centre offers information and support.

The centre is run by the Prison Advice and Care Trust (PACT).

You can contact the centre on: 01483 471 090.

There will be no refreshments available during your visit.

Family days

There are currently no family days being run.

Keep in touch with someone at Send

There are several ways you can keep in touch with a prisoner during their time at Send.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Prisoners do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

Women can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Send using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Send.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, contact Send.

You must also write your own name and address on the back of the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners must first apply to have any items posted in. Only when approved should any items be sent.

Women in Send are also able to buy items from approved suppliers through a catalogue system.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

All parcels will be opened and checked by officers.

Life at Send

Send is committed to providing a safe and educational environment where women can learn new skills and focus on their personal development.

Security and safeguarding

Every person at Send has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Surrey Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Send, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Send gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Almost 300 women live at Send.

Most women have their own room with a toilet and shower. There is also one wing with double rooms and communal showers.

Education and work

Education and training opportunities include:

  • adult literacy and numeracy
  • business administration
  • hairdressing and beauty
  • customer service
  • horticulture
  • professional catering
  • gym instructor training

There are also opportunities for women to take distance learning courses up to degree level.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Send

You can contact the Prison Advice and Care Trust (PACT) for help and support.

Problems and complaints

If you have a problem contact Send. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Send in response to independent inspections.

Contact details

Governor: Amy Frost

Telephone: 01483 471 000
Find out about call charges

Follow Send on Twitter

Address

HMP Send
Ripley Road
Woking
Surrey
GU23 7LJ

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a woman in Send, call the safer custody hotline.

Telephone: 01483 471 267
Find out about call charges

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 30 January 2020
Last updated 11 August 2021 + show all updates
  1. Added link to information about testing for physical contact at visits.

  2. New visiting times and booking information added.

  3. Governor and contact details updated.

  4. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  5. Updated visit info

  6. Updated visit info

  7. Updated vist info

  8. Updated visiting information in line with new national restrictions in England.

  9. updated train station info

  10. Updated visiting information in line with coronavirus restrictions.

  11. Updated information to include confirmation of secure video calls being available at this prison.

  12. updated survey link

  13. Prison visits update.

  14. First published.