Guidance

Send Prison

Send is a women’s prison in Woking, Surrey.

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Book and plan your visit to Send

To visit someone in Send you must:

  • be on that person’s visitor list
  • book your visit at least 2 working days in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Send.

Contact Send if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Send
  • somewhere to stay overnight
  • meals

Family and friends visits

You can book your visit online.

If you have been sent a visiting order, you can also book by telephone.

Booking line: 0300 060 6514
Monday to Friday, 9am to 6pm
Find out about call charges

Visiting times:

  • Thursday: 2pm to 4pm
  • Saturday: 2pm to 4pm
  • Sunday: 2pm to 4pm

Booking line: 01483 471 033
Monday to Friday, 10am to 1pm and 2pm to 4pm
Find out about call charges

Visiting times are Wednesday, 2pm to 3pm and 3pm to 4pm.

Getting to Send

Find Send on a map

The closest railway station is Woking, which is 6 miles from Send.

Send runs a minibus service from Woking station and back again on family and friends visiting days. You will need to be at Woking Station by 1pm and wait on the car park side of the station.

To plan your journey by public transport:

Entering Send

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card
  • CitizenCard

If you do not have any of these, 2 of the following may be accepted:

  • birth or marriage certificate
  • rail or bus pass with photo
  • cheque book, credit or debit card
  • young person’s ‘proof of age’ card
  • trade union or student union membership card
  • library card, if it has a signature that can be compared with the visitor’s signature
  • rent book
  • foreign ID card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Send has a strict dress code policy, which means visitors should wear smart clothes (no revealing clothing, no vests, no low-cut tops, no shorts, no short dresses, no offensive slogans and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of £30 in coins (notes are not allowed). The money can be used to buy food and drink from the tea bar in the visiting hall.

There are strict controls on what you can take into Send. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

Nappies and baby wipes are provided in the visiting hall and must not be taken in. You may take in a bottle of baby milk or an empty bottle that can be filled with water or juice once in the visiting hall.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The family-friendly visitors centre offers information and support.

The centre is run by the Prison Advice and Care Trust (PACT).

You can contact the centre on: 01483 471 090.

Family days

Family days are held regularly. These include children’s day, extended family days and adult days. Contact the visitors centre for details.

Keep in touch with someone at Send

There are several ways you can keep in touch with a resident during their time at Send.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

Women can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Send using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Send.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, contact Send.

You must also write your own name and address on the back of the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to HMPPS and include the resident’s name and prisoner number on the back, as well as the name and address of the sender.

Gifts and parcels

Residents must first apply to have any items posted in. Only when approved should any items be sent.

All parcels will be opened and checked by officers.

Women in Send are also able to buy items from approved suppliers through a catalogue system.

Life at Send

Send is committed to providing a safe and educational environment where women can learn new skills and focus on their personal development.

Security and safeguarding

Every person at Send has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Surrey Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Send, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Send gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Almost 300 women live at Send.

Most women have their own room with a toilet and shower. There is also one wing with double rooms and communal showers.

Education and work

Education and training opportunities include:

  • adult literacy and numeracy
  • business administration
  • hairdressing and beauty
  • customer service
  • horticulture
  • professional catering
  • gym instructor training

There are also opportunities for women to take distance learning courses up to degree level.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Send

You can contact the Prison Advice and Care Trust (PACT) for help and support.

Problems and complaints

If you have a problem contact Send. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Send in response to independent inspections.

Contact details

Governor: Carlene Dixon

Telephone: 01483 471 000
Fax: 01483 471 001
Find out about call charges

Follow Send on Twitter

Address

HMP Send
Ripley Road
Woking
Surrey
GU23 7LJ

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a woman in Send, call the safer custody hotline.

Telephone: 01483 471 267
Find out about call charges

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Published 30 January 2020