Guidance

Send Prison

Send is a women’s prison in Woking, Surrey.

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Book and plan your visit to Send

Send is at stage 3 in the National Framework for Prisons. We are now preparing to open for visits and we will update this page with specific visiting information as soon as possible.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Send

There are several ways you can keep in touch with a resident during their time at Send.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

Women can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Send using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Send.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, contact Send.

You must also write your own name and address on the back of the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to HMPPS and include the resident’s name and prisoner number on the back, as well as the name and address of the sender.

Gifts and parcels

Residents must first apply to have any items posted in. Only when approved should any items be sent.

All parcels will be opened and checked by officers.

Women in Send are also able to buy items from approved suppliers through a catalogue system.

Life at Send

Send is committed to providing a safe and educational environment where women can learn new skills and focus on their personal development.

Security and safeguarding

Every person at Send has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Surrey Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Send, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Send gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Almost 300 women live at Send.

Most women have their own room with a toilet and shower. There is also one wing with double rooms and communal showers.

Education and work

Education and training opportunities include:

  • adult literacy and numeracy
  • business administration
  • hairdressing and beauty
  • customer service
  • horticulture
  • professional catering
  • gym instructor training

There are also opportunities for women to take distance learning courses up to degree level.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Send

You can contact the Prison Advice and Care Trust (PACT) for help and support.

Problems and complaints

If you have a problem contact Send. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Send in response to independent inspections.

Contact details

Governor: Amy Frost

Telephone: 01483 471 000
Find out about call charges

Follow Send on Twitter

Address

HMP Send
Ripley Road
Woking
Surrey
GU23 7LJ

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a woman in Send, call the safer custody hotline.

Telephone: 01483 471 267
Find out about call charges

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Published 30 January 2020
Last updated 6 May 2021 + show all updates
  1. Governor and contact details updated.

  2. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  3. Updated visit info

  4. Updated visit info

  5. Updated vist info

  6. Updated visiting information in line with new national restrictions in England.

  7. updated train station info

  8. Updated visiting information in line with coronavirus restrictions.

  9. Updated information to include confirmation of secure video calls being available at this prison.

  10. updated survey link

  11. Prison visits update.

  12. First published.