Guidance

Public guidance: dealing with land and property

Guidance, support and contact details for members of the public.

Applies to England and Wales

Common questions

Get answers to these common questions quickly and easily online.

Find out:

How to:

Online support forum

Use our online support forum to ask questions or find answers to general queries. You can search for a thread that covers the information you’re looking for or start your own.

Contact form

Use the contact form if you cannot find answers online, to send us a message or to report an error. Select from a series of drop-down options to help us to route your enquiry to the right person.

Start now

Our team handles all messages with sensitivity, but please note we cannot accept any marked private and confidential or in confidence.

We reply on the same day where possible for urgent enquires submitted through the contact form.

Phone

To maintain customer service and quality standards, calls may be recorded.

Our current opening hours are Monday to Thursday (excluding Bank Holidays), 8am to 5pm. Our phone service is usually quietest between 8am and 9am. On Fridays our service is temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we carefully monitor for any urgent enquiries.

Find out about call charges.

Customer Support Centre

If you need to speak to a trained caseworker, our customer support colleagues* can help. Call:

Customer Support Centre

English language 0300 006 0411

Welsh language 0300 006 0422

You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.

*Customer support colleagues refer queries to our case owners only where necessary.

Post

Send your applications and correspondence by post to our standard address.

Please address these to HM Land Registry Citizen Centre.

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Updates to this page

Published 19 August 2024

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