Guidance

Phone menu options for HM Land Registry

Use these options to help navigate our phone menu.

Support using our online services

Portal and Business e-services

If you are a business customer needing help with portal or Business e-services:

  • call 0300 006 0411
  • select 1 for online services
  • select 1 for portal and Business e-services
  • select option 1 for information about using the services
  • select option 2 for payment queries or account problems your administrator cannot resolve

Find a Property, Find Property Information or Digital Mortgage Services

If you are using Find a Property, Find Property Information or Sign your mortgage deed services:

  • call 0300 006 0411
  • select option 1 for online services
  • select option 2 if you are searching for land or property information on our website

You need an email address to set up an account.

If you have a question about an order, your will need to provide the:

  • address or title number of the property
  • 10 or 11 digit World Pay reference

Get information from HM Land Registry

Boundaries

We do not routinely hold information about boundary ownership. If we do have information, we cannot:

  • tell you who owns or is responsible for a boundary over the telephone.
  • resolve or offer legal advice on disputes

For information on hedges, walls, trees and fences:

  • call 0300 006 0411
  • select option 2 for information
  • select option 1

Help when someone dies

For information on what to do when someone dies:

  • call 0300 006 0411
  • select option 2 for information
  • select option 2

Land and property ownership

We do not hold the original deeds. You can get a copy of registers, plans and documents for a small fee.

For information on how to get deeds, documents or other land and property ownership information:

  • call 0300 006 0411
  • select option 2 for information
  • select 4

Applications

Ask about a letter or email (received from or sent to us)

If you want to discuss any correspondence with us (including register queries/requisitions or a letter or email you have sent us):

  • call 0300 006 0411
  • select option 3 for an application
  • select option 1

You will be asked to provide a title number or application reference number.

Get an update on your application or ask for more time to respond

To find out what’s happening with an application (including applications for searches, sims or official copies) or you need more time to respond:

  • call 0300 006 0411
  • select option 3 for an application
  • select option 2

We can only discuss the details of an application with the person who sent it to us.

See our average completion times.

Note: we will not expedite an official search unless the service standard has passed. You should apply at least 5 working days before completion to receive the official search certificate in time.

Rejected and cancelled applications

If you need information to help you make an application (including applications for searches, sims or official copies), or your application has been rejected or cancelled:

  • call 0300 006 0411
  • select option 3 for an application
  • select option 3

If your application has been cancelled or rejected, you will need to correct the problem and send the application back to us. We do not keep copies of documents that have been returned.

Registers, plans and documents

If you have a question about a register, plan or document that we’ve sent you:

  • call 0300 006 0411
  • select option 3 for an application
  • select option 4

Local Land Charges

Responsibility for Local Land Charges registers is being transferred to HM Land Registry. See Local Land Charges Programme.

For information about Local Land Charges call:

  • 0300 006 0444

Land charges

For information about land charges call:

  • 0300 006 6616

Bankruptcy

For information about bankruptcy enquiry letters and what to do if you receive one call:

  • 0300 006 6107

Data Services

See the commercial services offered by HM Land Registry or call:

  • 0300 006 0478

Report fraud

Tell HM Land Registry about property registration fraud.

Protect your property from fraud

To help protect your property from fraud, use our Property Alert service or call:

  • 0300 006 0478
Published 5 August 2019