Guidance

New Hall Prison and Young Offender Institute

New Hall is a prison and young offender institute (YOI) in Flockton, West Yorkshire, for women aged 18 and over.

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Book and plan your visit to New Hall

All visits to New Hall must be booked 48 hours in advance.

To book a visit to someone you must be on their visitor list and have the required ID.

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have.

If the resident is on remand they can have an unlimited number of visits.

If the resident has been convicted (they have been sentenced or are awaiting sentencing) they can have 1 visit every 2 weeks and sometimes more depending on what privileges they’ve earned.

Contact New Hall if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to New Hall
  • somewhere to stay overnight
  • meals

Family and friends visits

You can book your visit online.

You can also book by email or telephone.

Email: visitsbooking.newhall@hmps.gsi.gov.uk

Booking line: 0300 060 6515
Monday, Wednesday, Thursday, 9:30am to 12:30pm and 1:30pm to 2:30pm
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Visiting times:

  • Tuesday: 2pm to 4pm
  • Wednesday: 2pm to 4pm
  • Thursday: 2pm to 4pm
  • Saturday: 2pm to 4pm
  • Sunday: 2pm to 4pm

Email: hmppsvisitsbooking@noms.gsi.gov.uk

You can also book by telephone.

Booking line: 0300 060 6515
Monday, Wednesday, Thursday, 9:30am to 12:30pm and 1:30pm to 2:30pm
Find out about call charges

Visiting times:

  • Monday: 9am to 11:30am
  • Tuesday: 2pm to 4pm
  • Wednesday: 9am to 11:30am, 2pm to 4pm
  • Thursday: 9am to 11:30am, 2pm to 4pm
  • Saturday: 2pm to 4pm
  • Sunday: 2pm to 4pm

Professional visitors must arrive by 10:30am at the latest for morning visits, or they will have to wait for a slot in the afternoon if available on that day.

Getting to New Hall

Find New Hall on a map

The closest railway stations are Huddersfield and Wakefield (which has 2 stations, Westgate and Kirkgate). New Hall is around a 25 minute taxi ride from either station.

You can also take a bus from Wakefield Bus Station that will drop you around 1 mile from the prison.

To plan your journey by public transport:

New Hall has a car park with spaces for visitors, including spaces for Blue Badge holders.

Entering New Hall

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

If you do not have photo ID, bring a bank card and 2 forms of ID with proof of your address.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Each adult visitor is allowed to take in a maximum of £10 in coins (notes are not allowed). The money can be used to buy food and drink from the vending machine in the visiting hall.

You will need to leave any valuables, including phones and watches, in a locker before entering the visitor area.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The family-friendly visitors centre is open from 12:30pm to 2.30pm and offers information and support. This will open again at the end of the visit at 4pm.

You can buy hot drinks and there are toys and activities for children.

You can also book future visits in person at the visitors centre.

The centre is run by the Prison Advice and Care Trust (PACT) charity.

Keep in touch with someone at New Hall

There are several ways you can keep in touch with a resident during their time at New Hall.

Phone calls

You may not be able to speak with someone at New Hall during their first few days. This is because it can take time to approve who they can be in touch with.

Women have phones in their rooms but they will always need to call you rather than you call them. They can make phone calls between 6am and 10pm.

Residents can only phone you if you are named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in New Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at New Hall.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact New Hall.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

Women in New Hall have to apply for approved items to be sent to them. Contact New Hall for more information on what is allowed.

Make sure to include the person’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

Life at New Hall

New Hall is committed to providing a safe and educational environment where women can learn new skills and focus on their personal development.

Security and safeguarding

Every person at New Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Wakefield and District Safeguarding Adults Board.

Arrival and first night

When someone arrives at New Hall they will go into reception. They will be offered a hot drink, a hot meal and a shower. They will be able to make a phone call, free of charge, to a person they choose.

Reception staff will interview the resident and find out about their home situation and any needs they may have. If there are children or animals that are dependant on them, staff will make the appropriate referrals to ensure they are safe and taken care of.

New residents will also be seen by the healthcare team who will sort out any medication and physical and mental health needs.

Induction

Each person who arrives at New Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 425 women live at New Hall.

The accommodation is made up of 7 houses, including Poplar House, which has a first night centre, and Maple House, which has a mother and baby unit.

Education and work

Education and training opportunities include:

  • functional skills
  • contact centre training
  • IT and business administration
  • hairdressing
  • cleaning services
  • employability skills
  • horticultural skills
  • first aid
  • gym instructor training

There are 4 workshops where women can gain qualifications in areas such as food preparation and photo processing.

New Hall also offers courses to help residents understand and change their offending behaviour.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact New Hall. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for New Hall in response to independent inspections.

Contact New Hall

Governor: Julia Spence

Telephone: 01924 803 000
Monday to Sunday, 24 hours
Fax: 01924 803 001
Find out about call charges

Address

HMP/YOI New Hall
Dial Wood
Flockton
Wakefield
West Yorkshire
WF4 4XX

See map

Safer custody message line

If you are concerned about the safety or wellbeing of a woman in New Hall, call the safer custody line in confidence. You will be asked to leave a recorded message that staff will listen to.

Give the full name of the resident you are concerned about and include your contact number if possible.

Safer custody line: 01924 840 723
Monday to Sunday, 24 hours
Find out about call charges

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Published 21 October 2019
Last updated 4 December 2019 + show all updates
  1. Updated the name of governor in charge.
  2. First published.