Guidance

New Hall Prison and Young Offender Institution

New Hall is a prison and young offender institution (YOI) in Flockton, West Yorkshire, for women aged 18 and over.

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Book and plan your visit to New Hall

Prison visits are temporarily suspended at New Hall following national restrictions in England. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003

Keep in touch with someone at New Hall

There are several ways you can keep in touch with a resident during their time at New Hall.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

You may not be able to speak with someone at New Hall during their first few days. This is because it can take time to approve who they can be in touch with.

Women have phones in their rooms but they will always need to call you rather than you call them. They can make phone calls between 6am and 10pm.

Residents can only phone you if you are named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in New Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at New Hall.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact New Hall.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

Women in New Hall have to apply for approved items to be sent to them. Contact New Hall for more information on what is allowed.

Make sure to include the person’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

Life at New Hall

New Hall is committed to providing a safe and educational environment where women can learn new skills and focus on their personal development.

Security and safeguarding

Every person at New Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Wakefield and District Safeguarding Adults Board.

Arrival and first night

When someone arrives at New Hall they will go into reception. They will be offered a hot drink, a hot meal and a shower. They will be able to make a phone call, free of charge, to a person they choose.

Reception staff will interview the resident and find out about their home situation and any needs they may have. If there are children or animals that are dependant on them, staff will make the appropriate referrals to ensure they are safe and taken care of.

New residents will also be seen by the healthcare team who will sort out any medication and physical and mental health needs.

Induction

Each person who arrives at New Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 425 women live at New Hall.

The accommodation is made up of 7 houses, including Poplar House, which has a first night centre, and Maple House, which has a mother and baby unit.

Education and work

Education and training opportunities include:

  • functional skills
  • contact centre training
  • IT and business administration
  • hairdressing
  • cleaning services
  • employability skills
  • horticultural skills
  • first aid
  • gym instructor training

There are 4 workshops where women can gain qualifications in areas such as food preparation and photo processing.

New Hall also offers courses to help residents understand and change their offending behaviour.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact New Hall. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for New Hall in response to independent inspections.

Contact New Hall

Governor: Julia Spence

Telephone: 01924 803 000
Monday to Sunday, 24 hours
Fax: 01924 803 001
Find out about call charges

Address

HMP/YOI New Hall
Dial Wood
Flockton
Wakefield
West Yorkshire
WF4 4XX

See map

Safer custody message line

If you are concerned about the safety or wellbeing of a woman in New Hall, call the safer custody line in confidence. You will be asked to leave a recorded message that staff will listen to.

Give the full name of the resident you are concerned about and include your contact number if possible.

Safer custody line: 01924 840 723
Monday to Sunday, 24 hours
Find out about call charges

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Published 21 October 2019
Last updated 6 November 2020 + show all updates
  1. Updated visiting information in line with new national restrictions in England.

  2. Updated: HMP New Hall visiting times and visiting procedure changes during coronavirus.

  3. Updated information to include confirmation of secure video calls being available at this prison.

  4. updated survey link

  5. Prison visits update.

  6. Updated the name of governor in charge.

  7. First published.