Guidance

Lancaster Farms Prison

Lancaster Farms is a men’s prison in Lancaster.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Lancaster Farms

To visit someone in Lancaster Farms you must:

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Lancaster Farms.

Contact Lancaster Farms if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Lancaster Farms
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 01524 563 636
Monday to Friday, 9am to midday
Find out about call charges

Email (enquiries only): lancasterfarmsdomesticvisitsbooking@hmps.gsi.gov.uk

Visiting times:

  • Tuesday: 2pm to 3pm, 3:30pm to 4:30pm
  • Wednesday: 2pm to 3pm, 3:30pm to 4:30pm
  • Saturday: 2pm to 3:30pm
  • Sunday: 2pm to 3:30pm

Email: legvislancasterfarms@hmps.gsi.gov.uk

You can also book by telephone.

Booking line: 01524 563 636
Monday to Friday, 9am to midday
Find out about call charges

Visiting times:

  • Tuesday: 2pm to 3pm, 3:30pm to 4:30pm
  • Wednesday: 2pm to 3pm, 3:30pm to 4:30pm

Getting to Lancaster Farms

Find Lancaster Farms on a map

Lancaster Farms is about 2 miles from Lancaster station. From there, you can take a bus or taxi to Lancaster Farms.

To plan your journey by public transport:

There is a visitors car park including space for Blue Badge holders.

Entering Lancaster Farms

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Each adult visitor is allowed to take in a maximum of £10 in coins (notes are not allowed). The money can be used to buy food and drink from the tea bar in the visits hall.

There are strict controls on what you can take into Lancaster Farms. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre at Lancaster Farms which includes a snack bar and play area for children.

There is also a children’s play area and baby changing facilities in the visits hall.

Family days

Lancaster Farms holds 8 family days a year giving residents more time to spend with family and loved ones in a relaxed setting. These take place during school holidays.

Residents can apply for these visits.

Keep in touch with someone at Lancaster Farms

There are several ways you can keep in touch with a resident during their time at Lancaster Farms.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Lancaster Farms using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Lancaster Farms.

Letters

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Lancaster Farms.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

People in Lancaster Farms are given a list of approved items that can be sent to them as gifts. Contact Lancaster Farms for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Lancaster Farms

Lancaster Farms is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Lancaster Farms has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Lancashire Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Lancaster Farms, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Lancaster Farms gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 500 men live at Lancaster Farms. There are 4 units with a mixture of single and double rooms. There is also a first night care centre for new arrivals.

Education and work

Residents can take workshops in a variety of work-related subjects including:

  • painting and decorating
  • construction
  • bricklaying
  • joinery
  • hospitality and catering
  • car mechanics
  • waste management

They have access to classroom learning and higher education in subjects such as:

  • arts and media
  • business
  • IT
  • sports

Lancaster Farms also runs a number of accredited offending behaviour programmes.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Lancaster Farms. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Lancaster Farms in response to independent inspections.

Contact Lancaster Farms

Governor: Peter Francis

Telephone: 01524 563 450
Find out about call charges

Address

HMP Lancaster Farms
Stone Row Head
Off Quernmore Road
Lancaster
LA1 3QZ

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Lancaster Farms, call the main switchboard and ask for the orderly officer or duty governor.

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Published 21 April 2020
Last updated 6 May 2020 + show all updates
  1. added survey link

  2. First published.