Guidance

Lancaster Farms Prison

Lancaster Farms is a men’s prison in Lancaster.

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Book and plan your visit to Lancaster Farms

Prison social visits are temporarily suspended at Lancaster Farms following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Lancaster Farms

There are several ways you can keep in touch with a resident during their time at Lancaster Farms.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Lancaster Farms using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Lancaster Farms.

Letters

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Lancaster Farms.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

People in Lancaster Farms are given a list of approved items that can be sent to them as gifts. Contact Lancaster Farms for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Lancaster Farms

Lancaster Farms is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Lancaster Farms has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Lancashire Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Lancaster Farms, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Lancaster Farms gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 500 men live at Lancaster Farms. There are 4 units with a mixture of single and double rooms. There is also a first night care centre for new arrivals.

Education and work

Residents can take workshops in a variety of work-related subjects including:

  • painting and decorating
  • construction
  • bricklaying
  • joinery
  • hospitality and catering
  • car mechanics
  • waste management

They have access to classroom learning and higher education in subjects such as:

  • arts and media
  • business
  • IT
  • sports

Lancaster Farms also runs a number of accredited offending behaviour programmes.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Lancaster Farms. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Lancaster Farms in response to independent inspections.

Contact Lancaster Farms

Governor: Peter Francis

Telephone: 01524 563 450
Find out about call charges

Address

HMP Lancaster Farms
Stone Row Head
Off Quernmore Road
Lancaster
LA1 3QZ

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Lancaster Farms, call the safer custody (at risk) hotline.

Telephone: 01937 444 774
Find out about call charges

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Published 21 April 2020
Last updated 21 December 2020 + show all updates
  1. visit info

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new national restrictions in England.

  5. Updated visit details in line with new covid guidance

  6. updated covid social visiting times

  7. Updated visiting information in line with coronavirus restrictions.

  8. Updated information about secure video calls.

  9. Updated visiting information in line with coronavirus restrictions.

  10. added survey link

  11. First published.