Guidance

How to access your personal learning record

Information for learners and parents about their personal learning record.

What is a personal learning record?

Your PLR is your permanent, authoritative online record of your qualifications and achievements. The PLR records general and vocational qualifications such as but not limited to QCF, A levels, GCSEs, BTEC, Diplomas and Functional Skills. The PLR means you should no longer have to show copies of different certificates to learning providers and employers. You can provide this information as a report generated from your PLR.

Read the privacy notices and what it means to you, so you understand how your data will be used.

What’s my unique learner number (ULN)?

The ULN is a unique 10-digit number, and most learners aged 14+ have one. It is designed to work with your PLR, helping to give you proof of your learning and achievements from the age of 16 onwards.

The Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education (DfE), creates and holds the Unique Learner Numbers to enable effective management of information to fulfil the functions of the DfE. This has been overseen and agreed with the Information Commissioner’s Office. To this extent, the processing does not require an individual’s consent under the Data Protection Act 1998, as the information is processed in accordance with Schedule 2, 5 (b) and, where it is sensitive personal data that might be held, in accordance with Schedule 3, 7(1) (b).

The ULN is mandatory for all Learners aged 14 or over or in or will be in receipt of a diploma qualification. ULNs are also mandatory for learners in England funded by the Education and Skills Funding Agency.

You can find your ULN (10 digit code) published on certificates or result slips. Otherwise, contact your current or most recent learning provider.

How do I obtain my ULN?

If you are aged 14 to 19, your school, college or learning provider can give you your ULN reference. Since March 2013, Awarding Organisations have started to print individuals ULN references on their certificates.

Why can’t I access my personal learning record from National Careers Service website?

Previously, you were able to access your personal learning record via the Life Long Learning Account known as the Learner Record. From the 25 October 2016, this specific service is being de-commissioned and will no longer be available from the National Careers Service website.

How will you check my identity?

Fill in and post it to us a copy of the My personal learning record form (ODT, 21.8KB) , along with proof of your name and address.

We’ll use the documents you post us to verify your identity. We’ll match these to your unique learner number and your achievement record, known as the personal learning record.

What happens after my request is approved?

Once we’ve approved your request, you are able to request up to three copies in any given year.

Fill in and post it to us a copy of the Request another copy of my personal learning records form (ODT, 22.7KB) .

Unless your personal information changes, you don’t need to provide proof of name and address as long we have previously verified your identity.

What happens if my personal information changes?

The only time you will be expected to re-apply and re-send proof of your name and address is if any of your personal details change (name, surname or address). Under these circumstances we will need to verify your identity again.

You’ll need to post us some personal details.

  1. Fill in the My personal learning record form (ODT, 21.8KB) or Request another copy of my personal learning records form (ODT, 22.7KB) .

  2. Print off a copy of the form.

  3. Check the form has been completed correctly.

  4. Post a copy of the My personal learning record form (ODT, 21.8KB) to us, along with proof of your name and address (photocopies only. No originals required).

  5. Post a copy of the Request another copy of my personal learning records form (ODT, 22.7KB) to us.

  6. Post the forms to:

Education and Skills Funding Agency
Business Application Support
Cheylesmore House
Quinton Road
Coventry
CV1 2WT

What identity documents are accepted?

You can’t use the same proof of identification for both your name and your address. You must send one proof of identification for your name, and another proof of identification for your address. The table gives a list of proofs of identification you can use.

Please do not include original documents, only photocopies shall be accepted.

Proof of name Proof of address
Current signed passport Utility bill issued within the last three months
Original UK birth certificate (issued within 12 months of the date of birth in full form, including those issued by UK authorities overseas such as Embassies High Commissions and HM Forces) Local authority council tax bill for the current council tax year
EEA member state identity card (you can also use this as evidence of address if it carries this) Bank, Building Society or Credit Union statement or passbook
Full old-style driving licence Original mortgage statement from a recognised lender issued for the last full year
Photographic registration cards for selfemployed individuals in the construction industry -CIS4 Solicitors letter confirming recent house purchase or land registry confirmation of address
Benefit book or original notification letter from Benefits Agency Council or housing association rent card or tenancy agreement for the current year
Firearms or shotgun certificate Benefit book or original notification letter from Benefits Agency (but not if you’ve used it as proof of your name)
Residence permit issued by the Home Office to EEA nationals on sight of own country passport Inland Revenue self-assessment or tax demand
National identity card bearing a photograph of the applicant Electoral Register entry
  NHS Medical card
  Letter from your school, college and/or training provider (must be on headed paper)

How will I know if my request has been approved?

We’ll send you a copy of your personal learning record in the post, alternatively contact you by email or telephone if we need more information. We aim to process your request within 4 working days after we’ve received your application.

How do I report a problem on my personal learning record?

You can report a problem on your PLR for any of following reasons:

  • Information on one of the qualifications is wrong
  • One of the qualifications does not belong to this learner
  • One of the qualifications appear more than once

Please note, the Agency is not responsible for investigating missing qualifications from the PLR.

If you’re enrolled/associated with a training provider, school or college you can ask the organisation to raise a Data Challenge on your behalf. Organisations registered with the LRS have the ability to raise Data Challenges on behalf of their learners through the LRS Organisation Portal.

If you’re not enrolled/associated with a training provider, school or college please contact the LRS service desk on 0345 602 2589 who have the ability to raise a Data Challenge on your behalf.

Published 17 May 2018