Guidance

Holme House Prison

Holme House is a men’s prison in Stockton on Tees, northeast England.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Holme House

To visit someone in Holme House you must:

  • be on that person’s visitor list
  • book your visit at least 1 day in advance
  • have the required ID with you when you go

You can book your visit up to 14 days in advance.

Residents are allowed 2 visits a fortnight and they can have a maximum of 3 adult visitors at a time, plus children. At least one visitor must be 18 or older. There are only 3 chairs at the table for visitors.

Visitors under the age of 18 are not allowed to visit during the first 3 days in custody.

If you are tagged or have been in prison in the last 2 years, you must first get written permission to visit from the prison.

For any visitors using a wheelchair or needing assistance, please add the details of your helper to the prisoner contact list.

Contact Holme House if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Holme House
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone or email.

Booking line: 0300 060 6602
Monday and Friday, 8:30am to 4pm, Tuesday and Wednesday, 8:30am to 4:30pm
Find out about call charges

Visiting times:

  • Tuesday: 2pm to 3:30pm
  • Wednesday: 2pm to 3:30pm
  • Thursday: 2pm to 3:30pm (vulnerable residents unit only)
  • Friday: 2pm to 3:30pm
  • Saturday: 8:45am to 11am (vulnerable residents unit only), 1:45pm to 3:30pm
  • Sunday: 8:45am to 11am, 1:45pm to 3:30pm

Email: legalvisits.holmehouse@justice.gov.uk

You can also book by telephone.

Booking line: 0300 060 6602
Monday and Friday, 8:30am to 4pm, Tuesday and Wednesday, 8:30am to 4:30pm
Find out about call charges

Visiting times are Monday to Friday, 9am to 11:30am and 1:45pm to 3:30pm.

Getting to Holme House

Find Holme House on a map

Thornaby, Stockton and Middlesbrough railway stations are all less than 5 miles from the prison. Local buses run from Stockton and Middlesbrough to the prison.

To plan your journey by public transport:

There is a visitors car park, including spaces for Blue Badge holders.

Entering Holme House

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

If you do not have photo ID, 2 of the following are acceptable:

  • utility bill from the last 3 months
  • bank statement from the last 3 months or bank card
  • birth certificate
  • marriage certificate
  • medical card
  • Blue Badge
  • rent book
  • trade union or student union membership card
  • non-EU foreign identity or residents’ card
  • CitizenCard

You need to book in at the visitors centre at least 50 minutes before the finish time for each visiting session.

Staff will search all visitors on entry to the prison.

Holme House has a strict dress code policy so visitors must be dressed in a family-friendly way. This means smart clothes so no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons. Visitors can be turned away for not sticking to the dress code.

Each adult visitor is allowed to take in a maximum of £20 in coins (notes are not allowed). The money can be used to buy food and drink from the tea bar in the visiting hall.

There are strict controls on what you can take into Holme House. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

Holme House has a visitors centre run by Nepacs.

Family and friends of residents can relax, buy refreshments and get informal advice and support from staff. There are play areas for children.

There are also youth zones for older children aged 10 to 17, open Saturday and Sunday and during school holidays. They are staffed by youth workers.

You can contact the visitors centre on: 01642 744 080.

Family days

Special family visits take place during school holidays, which give children the opportunity to spend quality time with their dad.

Residents apply for these.

Keep in touch with someone at Holme House

There are several ways you can keep in touch with a resident during their time at Holme House.

Phone calls

Residents have phones in their rooms but can only make outgoing calls, so they will always have to call you. They have to buy weekly phone credits to do this and can call you anytime between 6:30am and 11:30pm.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Holme House using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Holme House.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Holme House.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send cheques and postal orders.

Make cheques payable to ‘The Governor’ and write the resident’s name and prisoner number on the back.

Make postal orders payable to the resident with their name and prisoner number on the front. Put your name and address on the back.

Gifts and parcels

You cannot send any items into Holme House.

Residents in Holme House can order approved items they need through a catalogue.

Life at Holme House

Holme House is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Holme House has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Teeswide Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Holme House, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Holme House gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training and a visit to the Careers Centre
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 1200 men live at Holme House across 7 self-contained residential communities. One house block is a drugs therapeutic community and one is for vulnerable prisoners.

There is a mixture of single and double rooms with toilets and communal showers.

Residents have access to a range of healthcare services and facilities, gym, exercise equipment in the exercise yards, sports field and multi-faith chaplaincy team.

Education and work

Education in Holme House is provided by Novus which offers a range of academic courses from basic education onwards, as well as vocational courses.

Work opportunities are available in:

  • laundry
  • warehouse
  • woodmill
  • joinery and upholstery
  • painting and decorating
  • textiles
  • assembly
  • printing
  • industrial cleaning
  • gardens and horticulture
  • waste management
  • computer coding

Residents can also gain qualifications through working in these areas, as well as in maths and English.

Other opportunities include art and music, and chances to become a mentor.

A range of offending behaviour courses are provided for men who meet the criteria.

Temporary release

Some residents at Holme House may qualify to apply for release on temporary licence (ROTL).

Organisations Holme House works with

Holme House works with these organisations which offer residents advice and help with housing, family support, employment or related training after release:

  • APM
  • Department of Work and Pensions (DWP)
  • NEPACS
  • Novus
  • First Point Training
  • Changing Lives
  • Durham Tees Valley CRC

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Holme House

Nepacs offers support to families and can signpost you to other helpful services.

Problems and complaints

If you have a problem contact Holme House. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Holme House in response to independent inspections.

Contact Holme House

Governor: Tim Healey (interim)

Telephone (24 hours): 01642 744 000
Fax: 01642 744 001
Find out about call charges

Email: HMPPSpublicenquiries@justice.gov.uk

Address

HMP Holme House
Holme House Road
Stockton on Tees
TS18 2QU

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Holme House, call the safer custody hotline.

Telephone: 01642 744 355
Monday to Friday, 8:30am to 4:30pm (at other times, the line will be transferred)
Find out about call charges

In an emergency, call the switchboard.

Published 19 May 2020
Last updated 26 June 2020 + show all updates
  1. Updated governor name

  2. First published.