Holme House is a men’s prison in Stockton on Tees, northeast England.
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Book and plan your visit to Holme House
Prison social visits are temporarily suspended at Holme House following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.
Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.
There are a number of other ways to contact someone in prison if you are unable to visit them. You can:
- leave a voice message using the Prison Voicemail Service
- send them an email using the email a prisoner service
- write to them
- use secure video calling
You can also contact the Prisoners’ Families Helpline on 0808 808 2003.
Keep in touch with someone at Holme House
There are several ways you can keep in touch with a resident during their time at Holme House.
Secure video calls
Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.
Residents have phones in their rooms but can only make outgoing calls, so they will always have to call you. They have to buy weekly phone credits to do this and can call you anytime between 6:30am and 11:30pm.
They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Holme House using the Email a Prisoner service.
You might also be able to attach photos and receive replies from the resident, depending on the rules at Holme House.
You can write at any time.
Include the person’s name and prisoner number on the envelope.
If you do not know their prisoner number, contact Holme House.
All post, apart from legal letters, will be opened and checked by officers.
Send money and gifts
You can use the free and fast online service to send money to someone in prison.
You can also send cheques and postal orders.
Make cheques payable to ‘The Governor’ and write the resident’s name and prisoner number on the back.
Make postal orders payable to the resident with their name and prisoner number on the front. Put your name and address on the back.
Gifts and parcels
You cannot send any items into Holme House.
Residents in Holme House can order approved items they need through a catalogue.
Life at Holme House
Holme House is committed to providing a safe and educational environment where men can learn new skills to help them on release.
Security and safeguarding
Every person at Holme House has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.
Arrival and first night
When a resident first arrives at Holme House, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.
They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.
Each person who arrives at Holme House gets an induction that lasts about a week. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training and a visit to the Careers Centre
- other support (sometimes called ‘interventions’), such as managing difficult emotions
Everyone also finds out about the rules, fire safety, and how things like calls and visits work.
Around 1,160 men live at Holme House across 7 self-contained residential communities. One house block is a drugs therapeutic community and one is for vulnerable prisoners.
There is a mixture of single and double rooms with toilets and communal showers.
Residents have access to a range of healthcare services and facilities, gym, exercise equipment in the exercise yards, sports field and multi-faith chaplaincy team.
Education and work
Education in Holme House is provided by Novus which offers a range of academic courses from basic education onwards, as well as vocational courses.
Work opportunities are available in:
- joinery and upholstery
- painting and decorating
- industrial cleaning
- gardens and horticulture
- waste management
- computer coding
Residents can also gain qualifications through working in these areas, as well as in maths and English.
Other opportunities include art and music, and chances to become a mentor.
A range of offending behaviour courses are provided for men who meet the criteria.
Some residents at Holme House may qualify to apply for release on temporary licence (ROTL).
Organisations Holme House works with
Holme House works with these organisations which offer residents advice and help with housing, family support, employment or related training after release:
- Department of Work and Pensions (DWP)
- First Point Training
- Changing Lives
- Durham Tees Valley CRC
Support for family and friends
Find out about advice and helplines for family and friends.
Support at Holme House
Nepacs offers support to families and can signpost you to other helpful services.
Problems and complaints
If you have a problem contact Holme House. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.
HM Prison and Probation Service publishes action plans for Holme House in response to independent inspections.
Contact Holme House
Governor: Sean Ormerod
Telephone (24 hours): 01642 744 000
Fax: 01642 744 001
Find out about call charges
HMP Holme House
Holme House Road
Stockton on Tees
Safer custody hotline
If you have concerns about the safety or wellbeing of a man in Holme House, call the safer custody hotline.
Telephone: 01642 744 355
Monday to Friday, 8:30am to 4:30pm (at other times, the line will be transferred)
Find out about call charges
In an emergency, call the switchboard.