Guidance

Highpoint Prison

Highpoint is a men’s prison in Newmarket, Suffolk.

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Book and plan your visit to Highpoint

Prison visits are temporarily suspended at Highpoint. We will update here as soon as this changes. There may be exceptions for compassionate reasons which should be agreed in advance with the prison prior to travel. This position will be extended over the Christmas period. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Highpoint

There are several ways you can keep in touch with a resident during their time at Highpoint.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

We have started to roll out in-cell telephony which some units have access to.

Until this is across all units, some residents will not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this and they can call whenever they are out of their rooms.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service. Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Highpoint using the Email a Prisoner service.

Letters

You can write to residents at Highpoint at any time.

You need to include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Highpoint.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to HMPPS or The Governor and include the resident’s name and prisoner number on the back.

Gifts and parcels

Residents can only buy items from the approved catalogue and can not receive gifts.

Sometimes clothing parcels can be sent in with permission from the Governor.

Life at Highpoint

Highpoint is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Highpoint has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Suffolk Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Highpoint, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive. They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Highpoint gets an induction that lasts about a week. They will meet residents trained to answer any questions they may have.

They will also meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

The men are issued with a handbook. They will also learn about basic rules, fire safety and how phone calls and visits work.

Accommodation

Highpoint has about 1300 residents and is made up of two sites, North and South.

South has 10 residential units, plus segregation. North has 5 residential units. There is a mix of double and single room accommodation. All rooms have toilets and most have showers.

Units have a range of cooking facilities to encourage residents to cook for themselves.

Education and work

Residents are offered a range of workshops and offending behaviour courses.

There are education classes available, including numeracy and communication skills, art, business enterprise, construction, graphics, barbery, carpentry and painting and decorating. Men can gain qualifications in the physical education department and in first aid. They can work in the kitchens, gardens and do domestic work.

Temporary release

Access to Release on Temporary Licence (RoTL) is limited to residents who meet certain criteria. Residents make an application directly to the Offender Management Unit (OMU) to discuss.

Organisations Highpoint works with

Men can get support from the organisations Highpoint works with, such as the Ormiston Trust and Toe by Toe.

Highpoint also works with the Ipswich and Suffolk Council for Racial Equalities (ISCRE), and the substance misuse service Phoenix Futures.

Healthcare is provided by Care UK, education is run by NOVUS and the Shannon Trust inspires men to help other men to learn to read.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Highpoint

Our Safer Prisons team and chaplaincy offer general support to family and friends of residents.

Problems and complaints

If you have a problem contact Highpoint. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Highpoint in response to independent inspections.

Contact Highpoint

Governor: Nigel Smith

Telephone: 01440 743 100
Fax: 01440 743 092
Find out about call charges

Address

HMP Highpoint
Stradishall
Newmarket
Suffolk
CB8 9YG

See map

Safer custody hotline

Contact the Safer Custody hotline with any immediate concerns about a resident. Checked twice a day, you can leave a message and it will be dealt with promptly.

Telephone: 01440 743004

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Published 30 January 2020
Last updated 4 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new national restrictions in England.

  4. Updated information about secure video calls.

  5. Updated visiting information in line with coronavirus restrictions.

  6. updated survey link

  7. Prison visits update.

  8. First published.