Guidance

Foston Hall Prison and Young Offender Institution

Foston Hall is a prison and young offender institution (YOI) in Derbyshire for women aged 18 and over.

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Book and plan your visit to Foston Hall

Now that regular COVID testing of people in the wider community has ended, you are no longer required to take a COVID test before coming to see someone for a visit, although we would still encourage you to do so.

We will continue to run social visits whilst it is safe to do so.

Visiting rules may change if there is an outbreak within the prison, this may include bringing back testing before visits for a short time to protect you, the person you are visiting and staff.

If you are unable to visit someone in prison you can still keep in touch.

You can also contact the Prisoners’ Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in Foston Hall you must:

  • be on that person’s visitor list
  • book your visit at least 2 days in advance
  • have the the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Foston Hall.

Contact Foston Hall if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Foston Hall
  • somewhere to stay overnight
  • meals

How to book family and friends visits

Foston Hall is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit online.

You can book your visit by telephone or you can also register to use the secure video calls service.

A visit can be booked a minimum of 2 working days before your visit date (subject to availability) and a maximum of 28 working days before the visit (subject to availability).

You must book your first visit by telephone.

Telephone: 0300 060 6516
Monday to Friday, 9am to 5pm
Find out about call charges

Visiting times:

  • Wednesday and Friday: 2pm to 4pm
  • Sunday (morning): 9:30am to 11:30am
  • Sunday (afternoon): 2pm to 4pm

All official visits (legal / social services etc.) must be booked by emailing:hmppsvisitbooking@justice.gov.uk between 9am and 1pm. Any bookings received after this will be dealt with the following day.

Visiting times:

  • Monday to Friday: 9:30am to 10:29am, 10:30am to 11:30am, 2pm to 2:59pm, 3pm to 4pm

Getting to Foston Hall

Find Foston Hall on a map

The closest railway station is Tutbury and Hatton, which is a short taxi ride from Foston Hall. Buses run from Burton-on-Trent and Uttoxeter.

To plan your journey by public transport:

There is limited parking at Foston Hall, including spaces for Blue Badge holders.

Entering Foston Hall

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children.

Refreshments will be available during your visit.

There are strict controls on what you can take into Foston Hall. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre outside the main gate with toilet facilities. The childrens play area is available to use.

There is also a tea bar and a small play area in the visits hall.

Family days

There are currently no family days being run.

Keep in touch with someone at Foston Hall

You may not be able to speak with someone at Foston Hall during their first few days. This is because it can take time to approve who they can be in touch with.

Women do not have phones in their rooms so they will always need to call you rather than you call them.

Phone calls

Prisoners can phone anyone named on their list of friends and family. This list is checked by security. Every prisoner is given £2 credit for telephone calls when they first arrive.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

The switchboard number is 01283 584 300.

Secure video calls

Secure video calling is available at this prison. Family and friends will need to download the Prison Video app, create an account, register all visitors and add the prisoner to their contact list.

Read more about how it works

Video call times:

  • Monday and Thursday: 1:45pm to 2:15pm, 2:30pm to 3pm, 3:15pm to 3:45pm, 4pm to 4:30pm, 5:30pm to 6pm, 6:15pm to 6:45pm
  • Tuesday and Saturday: 9am to 9:30am, 9:45am to 10:15am, 10:30am to 11am, 11:15am to 11:45am, 1:45pm to 2:15pm, 2:30pm to 3pm, 3:15pm to 3:45pm, 4pm to 4:30pm, 5:30pm 6pm, 6:15pm to 6:45pm

Email

You can send emails to someone in Foston Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Foston Hall.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Foston Hall.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Foston Hall are given a list of approved items that can be sent to them as gifts. Contact Foston Hall for more information on what’s allowed.

Make sure to include the person’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Foston Hall

Foston Hall is committed to providing a safe and educational environment where women can learn new skills to help them on release.

Security and safeguarding

Every person at Foston Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

If you have concerns about the safety or wellbeing of a woman in Foston Hall, call the crisis line.

Representatives of Derby Social Services work on site and all safeguarding processes are overseen by the Derby Safeguarding Adults Board.

Foston Hall also trains prisoners to be ‘listeners’ for those who need support during difficult times.

Arrival and first night

When a prisoner first arrives at Foston Hall, they are taken to the First Night Centre. They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. They will be given a meal and offered a pack of essential items, including drinks and snacks.

They will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

Induction

Each person who arrives at Foston Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 300 women live at Foston Hall across 7 units holding up to 60 women each.

Education and work

Prisoners can study a range of subjects within the education department to help them find work on release, including cleaning services, hairdressing and beauty therapy.

They can also gain experience and qualifications in the gardens, gym, textile workshop and kitchens.

Foston Hall also runs a number of accredited offending behaviour programme courses.

Temporary release

Foston Hall prisoners have the opportunity to leave the prison for short periods of time. This is known as release on temporary licence. It can be used to gain work experience in the local community, maintain family ties and prepare for release.

Support for family and friends

Find out about advice and helplines for family and friends.

Concerns, problems and complaints

In an emergency

Call 01283 584 319 if you have an immediate or emergency concern about the welfare of a prisoner and ask for the orderly officer or duty governor.

Safer custody hotline

If you have concerns about the safety or wellbeing of a prisoner at Foston Hall, call the safer custody hotline.

Telephone (24 hours)
Monday – Friday, 9 am – 4pm contact 01283 584333
Out of hours contact 01283 584319
Find out about call charges

If you have a problem contact Foston Hall.

HM Prison and Probation Service publishes action plans for Foston Hall in response to independent inspections.

Contact Foston Hall

Governor: Helen Clayton-Hoar

Telephone: 01283 584 300
Monday to Friday, 9am to 5pm
Fax: 01283 584 301
Find out about call charges

Follow Foston Hall on Twitter

Address

HMP/YOI Foston Hall
Foston
Derby
Derbyshire
DE65 5DN

See map

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 2 October 2019
Last updated 21 June 2022 + show all updates
  1. Updated Govenor

  2. Updated visiting guidance based on 1 April COVID rule changes

  3. Added link to new safer custody information under Security and safeguarding.

  4. Updated visiting information: Testing for visitors aged 12 and over.

  5. Updated physical contact guidance

  6. Updated rules for sending in money and gifts.

  7. New visiting times and booking information added.

  8. Updated visit info

  9. Updated visiting information in line with new local restriction tiers.

  10. Updated visiting information in line with new local restriction tiers.

  11. Updated visiting information in line with new national restrictions in England.

  12. Updated visiting information in line with coronavirus restrictions.

  13. Updated visiting information in line with coronavirus restrictions.

  14. Added confirmation of secure video calls being made available at this prison.

  15. updated survey link

  16. Prison visits update.

  17. Updated visiting times, now for 7 days.

  18. First published.