Guidance

DVLA Coronavirus (COVID-19) update

Please use our online services, which are all currently available. Please do not send in any paper applications until further notice.

You can access our online services and information at GOV.UK.

In line with the government’s advice we have a very limited number of staff on-site who are only dealing with applications from those who are directly involved in the response to the COVID-19 pandemic. In particular, we are prioritising applications relating to HGV drivers and critical workers to make sure they get any documentation they need as quickly as possible. We are unable to deal with any other paper applications until further notice.

Contact Centre

So we can help those in most need, please do not call unless you are directly involved in the nation’s response to COVID-19. Unfortunately, we will not be able to respond to any other calls or general queries until further notice.

Our opening hours for critical workers only are Monday to Friday, 10am to 4pm.

For all general enquiries go to GOV.UK, follow us on Twitter or use our online services.

Taxing with an MOT exemption

DVSA has announced that from 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months.

During this time, our IT systems will recognise that a valid MOT is in place, meaning you will be able to tax your vehicle as normal.

You can tax:

  • online at GOV.UK
  • by telephone on 0300 1234 321
  • at the Post Office if your journey is essential

Please note: if your query is about an MOT or driving test you need to contact DVSA.

Published 25 March 2020
Last updated 31 March 2020 + show all updates
  1. Further update on how we are prioritsing our work

  2. Update on how we are prioritising work via our contact centre and postal channels.

  3. Added further information relating to DVSA announcement about MOTs.

  4. First published.