Guidance

Customs Declaration Service: service availability and issues

Check the availability and any issues affecting the Customs Declaration Services.

Service availability

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Planned downtime

None.

Service issues

The temporary restriction on the Customs Declaration Service to limit declaration to 40 data items has been lifted.

Declarations can return to previous limit of 99 data items per declaration.

Problems with monthly postponed import VAT statements

We are still looking into the problems some importers are having when trying to access your statements to account for import VAT on your VAT Return.

In the meantime, if you do not have access to statements but need to complete your VAT Return, you can estimate your import VAT figures for those months.

We are also aware of the issues with January 2021 and February 2021 statements. The cause has been identified and steps taken to prevent future errors. We can now give details to help importers complete your VAT Returns for the affected accounting periods.

In both cases, if you take reasonable care to follow the guidance about how to complete your VAT Return if you have problems with your monthly statements, but make an error completing your VAT Return, there will be no penalty.

Other services

Check availability and issues for other services.

Published 13 September 2019
Last updated 21 October 2021 + show all updates
  1. The temporary restriction on the Customs Declaration Service to limit declaration to 40 data items has been lifted.

  2. An service issue affecting the Customs Declaration Service has been added.

  3. A service downtime message from 10pm to 10:35pm on Monday 18 October 2021 has been added.

  4. Planned downtime from 21:30pm on Saturday 16 October 2021 to 3:30am Sunday 17 October 2021 has been added.

  5. Planned downtime from 10pm on Thursday 9 September 2021 to 10:45pm on Thursday 9 September 2021 has been added.

  6. The planned downtime on Saturday 28 August 2021 has been postponed until 9:30pm on Saturday 4 September to 3:30am Sunday 5 September 2021.

  7. Planned downtime from 9:30pm on Saturday 28 August 2021 to 3:30am Sunday 29 August 2021 has been added.

  8. The planned downtime for 31 July 2021 has been cancelled.

  9. Planned downtime from 9:30pm on Saturday 7 August 2021 to 3:30am Sunday 8 August 2021 has been added.

  10. Planned downtime from 6pm to 6:30pm on Thursday 22 July 2021 has been added.

  11. Planned downtime from 9:30pm on Saturday 31 July to 3:30am Sunday 1 August 2021 has been added.

  12. Planned downtime from 9:30pm on Saturday 26 June 2021 to 10:30pm Saturday 26 June 2021 has been added.

  13. Planned downtime from 7pm to 8:30pm on Wednesday 2 June 2021 has been added.

  14. Planned downtime from 9:30pm on Saturday 12 June to 2:30am on Sunday 13 June 2021 has been added.

  15. Planned downtime from 9:30pm on Saturday 8 May to 2am on Sunday 9 May 2021 has been added.

  16. Planned downtime from 6pm to 6:45pm on Friday 23 April 2021 has been added.

  17. Planned downtime from 6:30pm on Tuesday 13 April 2021 to 6:50pm on Tuesday 13 April 2021 has been added.

  18. Information about the service issue for postponed import VAT statements has been updated.

  19. Planned downtime from 9:30pm on Thursday 1 April 2021 to 2:30am on Friday 2 April 2021 has been added.

  20. Planned downtime from 10pm to 11pm on Saturday 13 March 2021 has been added.

  21. A service issue about postponed import VAT statements has been added.

  22. Planned downtime from 8pm on Wednesday 3 March 2021 to 8:45pm on Wednesday 3 March 2021 has been added.

  23. Added more information about the areas affected by the downtime from 9:30pm on Saturday 27 February 2021 to 2am on Sunday 28 February 2021.

  24. Planned downtime from Saturday 27 February 2021 9:30pm to 2am Sunday 28 February 2021 has been added.

  25. Planned downtime from 9:30pm on Saturday 27 February 2021 to 2am on Sunday 28 February 2021 has been added.

  26. Planned downtime from 5pm to 9pm on Saturday 30 January 2021 has been added.

  27. Planned downtime from 10pm to 11pm on Thursday 31 December 2020 has been added.

  28. Planned downtime from 7pm to 9pm on Tuesday 22 December 2020 has been added.

  29. Planned downtime from 2pm on Tuesday 22 December 2020 to 2am Wednesday 23 December 2020 has been added.

  30. Planned downtime on Saturday 28 November 2020 from 5:10pm to 5:40pm for registrations and submissions, and from 5pm to 8:30pm for declarations.

  31. Planned downtime for Wednesday 11 November 2020 from 6pm to 8pm has been added.

  32. Planned downtime for Saturday 24 October 2020 between 9am and 1pm has been added.

  33. Planned downtime has been added for Saturday 26 September 2020 between 9am and 3pm

  34. There is no planned downtime. The service is live.

  35. Planned downtime for Friday 11 September 2020 6pm to 7am Monday 14 September 2020 has been added.

  36. Planned downtime from 9am to 3pm on Saturday 22 August 2020 has been added.

  37. Planned downtime from 9am to 3pm on Saturday 25 July 2020 has been added.

  38. Planned downtime from 12:30pm to 9:30pm on Saturday 20 June 2020 has been added.

  39. Planned downtime from midday on Thursday 30 April 2020 to 9am Friday 1 May 2020 has been added.

  40. The planned downtime from 5pm Thursday 26 March 2020 to 2am on Friday 27 March 2020 has been updated. The system will be unavailable from midday on Thursday 26 March 2020 to 9am on Friday 27 March 2020. A service issues message has also been added.

  41. Planned downtime from 5pm Thursday 26 March 2020 to 2am on Friday 27 March 2020 has been added.

  42. Planned downtime added for Thursday 13 February 2020 5pm to 00:35am on Friday 14 February 2020.

  43. Planned downtime for 5pm on Thursday 23 January until 1am on Friday 24 January has been added.

  44. Notice of planned down time added for 5.30pm to 11pm on Tuesday 10 December.

  45. Planned downtime for Thursday 21 November 2018 5pm to 11pm has been added.

  46. First published.