Guidance

Coldingley Prison

Coldingley is a prison for adult men in Woking, Surrey.

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Book and plan your visit to Coldingley

Prison social visits are temporarily suspended at Coldingley. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Coldingley

There are several ways you can keep in touch with a resident during their time at Coldingley.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Coldingley using the Email a Prisoner service.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Coldingley.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to The Governor and include the resident’s name and prisoner number on the back.

Gifts and parcels

You can not hand any parcels or items in at the prison, except books.

People in Coldingley are given a list of approved items that can be sent to them as gifts. Contact Coldingley for more information on what’s allowed.

Life at Coldingley

Coldingley is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Coldingley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Surrey Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Coldingley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Coldingley gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

There are over 500 men at Coldingley, mostly housed in single rooms.

There is a gym fitted out with weights and a badminton court and TV is available for residents who have earned privileges.

Education and work

As a resettlement prison, Coldingley only accepts residents who are prepared to work full-time and willing to take part fully in a resettlement programme.

The only residents accepted have a minimum of 2 years to their release date. If residents are participating in The Forward Trust’s 12-step programme, they too will be considered.

All men must be willing to commit to the drugs testing programme.

There is a standard day for all residents. It includes full-time work in workshops, vocational training, education and the drug-treatment programme.

There is a new modern training and education centre, a prisons IT academy, business training, sports and varied industrial workshops.

Temporary release

Men at Coldingley can not get release on temporary licence (ROTL).

Organisations Coldingley works with

The prison works with the Prison Advice and Care Trust (PACT) which offers support to families and friends of those in prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Coldingley

The prison advice and care trust workers offer a wide range of relationship, parenting and family learning courses to encourage residents to make a fresh start.

To find out more about these courses:

Email: pact.coldingley@hmps.gsi.gov.uk

Telephone: 01483 344 476

Problems and complaints

If you have a problem contact Coldingley.

If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Coldingley

Governor: Jo Sims

Telephone (24 hours): 01483 344 300
Fax: 01483 344 427
Find out about call charges

Follow Coldingley on Twitter

Address

HMP Coldingley
Shaftesbury Road
Bisley, Woking
Surrey
GU24 9EX

See map

Safer custody hotline

If you are worried about a resident at this prison, contact the Safer Custody team.

Telephone: 0800 4961475

Leave a message, and make sure you include your name and telephone number, the reason you are calling and the name and prisoner number of the person you’re calling about. The prison will call you back within 24 hours.

In an emergency, call the switchboard.

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Published 7 April 2020
Last updated 21 December 2020 + show all updates
  1. Updated visit info

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new national restrictions in England.

  5. Updated information about secure video calls.

  6. Updated visiting information in line with coronavirus restrictions.

  7. added survey link

  8. First published.