Guidance

Bure Prison

Bure is a prison near Norwich in Norfolk for men convicted of a sex offence.

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Book and plan your visit to Bure

Prison social visits are temporarily suspended at Bure following national lockdown. There will be restrictions on visits for family and friends living in higher restriction tier areas. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.

To ensure the safety of visitors, residents and staff, there are strict guidelines which must be followed during you visit.

To visit someone in Bure you must:

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

Someone in Bure can have 2 or 3 visits a month depending on behaviour.

Contact Bure if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Bure
  • somewhere to stay overnight
  • meals

How to book family and friends visits

Bure is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by telephone. There is no online booking service available. If you have been sent a visiting order in the post, you can also book by telephone.

Booking line: 01603 326 252

The booking line is open:

  • Monday, Tuesday and Friday, 8:30am to 12pm, 12:30pm to 4pm
  • Wednesday and Thursday, 10am to 12pm, 12:30pm to 2pm

Find out about call charges

Enquiries only: socialvisits.bure@hmps.gsi.gov.uk

Visiting times:

  • Monday to Thursday (Secure video calls only): 5:15pm to 5.45pm and 6pm to 6:30pm
  • Friday: 8:30am to 9:30am,10am to 11am, 1:45pm to 2.45pm and 3pm to 4pm

There are currently no legal visits taking place.

Getting to Bure

Find Bure on a map

For sat nav purposes use postcode NR10 5AJ.

The closest railway station is Norwich, which is about 14 miles from Bure Prison. A subsidised bus, which picks up from the train and bus station, can be booked through the visitors centre on 01603 326 252.

To plan your journey by public transport:

There is a visitors car park, including spaces for Blue Badge holders.

Entering Bure

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

If you do not have any of the above, a bank card together with a birth certificate, marriage certificate or rent book is acceptable.

All visitors will need to be given a pat-down search, including children.

Bure has a strict dress code policy, which means visitors should dress appropriately (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

There will be no refreshments available during your visit.

There are strict controls on what you can take into Bure. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a friendly and welcoming visitors centre, run by Spurgeons. The visitors centre has a welcome desk, TV and staff who can provide you with information.

Children’s visits

There are currently no childrens visits being run.

Keep in touch with someone at Bure

There are several ways you can keep in touch with a resident during their time at Bure.

Phone calls

Residents do not have phones in their rooms so they will always need to call you rather than you call them.

They can phone anyone named and approved on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Residents can call you as many times a day as they like (depending on their phone credit), but each call is limited to 15 minutes. They also have to wait 15 minutes to call again. They can call throughout the day until 6:45pm in the week and 5pm on weekends.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Bure using the Email a Prisoner service.

You might also be able to attach photos, depending on the rules at Bure.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Letters

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Bure.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘HMPPS’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Bure can only have books and clothing sent in. Clothing can only be sent during the last 6 months of a resident’s sentence. Contact Bure for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Residents can buy a variety of items for themselves through a catalogue system.

Life at Bure

Bure is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Bure has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Norfolk Safeguarding Adults Board.

There’s a listener scheme for residents, overseen by the Samaritans, if they need a peer to talk to. There’s also a drop-in service for residents to get support.

Arrival and first night

When a resident first arrives at Bure, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Bure gets an induction that lasts about 3 days. They will meet professionals and peers who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions and the chaplaincy team
  • settling in at Bure and feeling safe

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 650 men live at Bure across 7 units.

Most rooms are single and have in-room toilets and sinks, personal safes, privacy locks and some have showers.

Education and work

Bure has a wide range of learning opportunities. Residents can gain further qualifications and learn practical skills, such as bricklaying.

Bure also offers specific behaviour programmes for men convicted of a sex offence.

Temporary release

Residents at Bure can apply for release on temporary licence (ROTL) if they fit the criteria. All applications are then assessed.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Bure

Families visiting Bure can get help from family support workers at the Spurgeons visitors centre. They can offer signposting and referrals if needed.

Problems and complaints

If you have a problem contact Bure. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Bure

Governor: Simon Rhoden

Telephone: 01603 326 000
Fax: 01603 326 001
Monday to Thursday, 8am to 5pm, Friday 8am to 4pm
Find out about call charges

Address

HMP Bure
Jaguar Drive
Badersfield
Norwich
Norfolk
NR10 5GB

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Bure, call the safer custody hotline. The phone line is monitored 24 hours a day and all calls are treated as confidential.

Telephone: 01603 326 400
Find out about call charges

Help us to improve this page. Give us your feedback in this 2-minute survey.

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 30 January 2020
Last updated 26 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new national restrictions in England.

  5. Updated visiting information in line with coronavirus restrictions.

  6. Updated video call info

  7. updated survey link

  8. Visits information updated

  9. First published.