Guidance

Full Sutton Prison

Full Sutton is a men’s high security prison in the village of Full Sutton, near York.

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Book and plan your visit to Full Sutton

Full Sutton is at stage 3 in the National Framework for Prisons. We are now preparing to open for visits and we will update this page with specific visiting information as soon as possible.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Full Sutton

There are several ways you can keep in touch with a resident during their time at Full Sutton.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Full Sutton using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Full Sutton.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Full Sutton.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to ‘Governor at HMP Full Sutton’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

It’s not possible to hand in items or property for residents or send parcels by post. You can send residents money instead which they can use to buy items through a catalogue system.

There are some exceptions, for example, books can be handed in and also clothes for a court appearance but check with the prison first.

Life at Full Sutton

Full Sutton is committed to providing a safe and educational environment where men convicted of serious offences can make positive use of long sentences.

Security and safeguarding

Every person at Full Sutton has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the East Riding Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Full Sutton, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Full Sutton gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 600 men live at Full Sutton and they all get their own room.

There’s a gym and sports facilities where residents can take part in varied activities.

Education and work

Residents have access to a broad programme of learning opportunities and training in trades and professions.

Work is available throughout the prison and in the industrial workshops. This includes:

  • textiles
  • assembly and packing
  • braille transcription
  • desktop publishing
  • catering
  • DHL warehousing and distribution
  • industrial cleaning
  • orderly duties
  • cycle repair for charity

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Full Sutton

The Partners of Prisoners (POPS) family support team provides a range of information, guidance and support to families and friends of residents. You can call or ask in the visitors centre to speak to someone.

Telephone: 01759 575 440
Find out about call charges

Problems and complaints

If you have a problem contact Full Sutton. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Full Sutton in response to independent inspections.

Contact Full Sutton

Governor: Gareth Sands

Telephone: 01759 475 100
Fax: 01759 371 206
Find out about call charges

Follow Full Sutton on Twitter

Address

HMP Full Sutton
Moor Lane
Full Sutton
York
YO41 1PS

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Full Sutton, call and ask to speak to the safer custody team or an orderly officer.

Telephone (24 hours): 01759 475 068
Find out about call charges

In an emergency, call the switchboard.

Published 2 June 2020
Last updated 7 April 2021 + show all updates
  1. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  2. Updated visit info

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with new local restriction tiers.

  5. Updated visiting information in line with new national restrictions in England.

  6. Updated visiting information in line with coronavirus restrictions.

  7. Updated visiting information in line with coronavirus restrictions.

  8. Added link to latest action plan and inspection report under the 'Problems and complaints' section.

  9. Updated visiting information in line with coronavirus restrictions.

  10. Updated information to include confirmation of secure video calls being available at this prison.

  11. First published.