Corporate report

VOSA Traffic Commissioners' service level agreement

Service level agreement (SLA) for VOSA and Traffic Commissioners licensing application services.



This SLA sets out the scope of the licensing applications services provided by Traffic Commissioners and VOSA in respect of:

  • general and administrative support
  • processing new and making variations to existing operator licensing applications and registrations
  • preparing submissions to Traffic Commissioners on regulatory issues
  • supporting Traffic Commissioners with public inquiries
  • processing applications for the return of impounded vehicles
  • support for considering the suitability or fitness of applicants for vocational driving licences
  • supporting training events, conferences and seminars where Traffic Commissioners are involved